*{margin:0;padding:0;box-sizing:border-box}body{font-family:Segoe UI,Tahoma,Geneva,Verdana,sans-serif;background:linear-gradient(135deg,#f8f9fa,#e9ecef);min-height:100vh;color:#333}.container{max-width:1200px;margin:0 auto;padding:20px}.header{background:linear-gradient(135deg,#66bcea,#003f58);color:#fff;padding:.25rem 0;margin-bottom:0;box-shadow:0 4px 6px #0000001a}.header-content{display:flex;justify-content:space-between;align-items:center;max-width:1200px;margin:0 auto;padding:0 2rem}.header-left{text-align:left}.header-right,.public-nav{display:flex;align-items:center;gap:1rem}.nav-link{display:flex;align-items:center;gap:.5rem;color:#667eea;text-decoration:none;font-weight:500;padding:.5rem 1rem;border-radius:6px;transition:all .3s ease;border:1px solid #667eea}.nav-link:hover{background:#667eea;color:#fff;transform:translateY(-1px);box-shadow:0 4px 12px #667eea4d}.nav-icon{width:16px;height:16px}.header h1{font-size:2.5rem;margin-bottom:10px;font-weight:300}.header p{font-size:1.1rem;opacity:.9}.login-button{display:inline-flex;align-items:center;gap:.5rem;background:#fff3;color:#fff;padding:.75rem 1.5rem;border-radius:8px;text-decoration:none;font-weight:500;transition:all .3s ease;border:1px solid rgba(255,255,255,.3)}.login-button:hover{transform:translateY(-2px)}.login-button .button-icon{width:18px;height:18px}.user-menu{display:flex;align-items:center;gap:1rem}.user-info{display:flex;align-items:center;gap:.5rem;background:#ffffff1a;padding:.5rem 1rem;border-radius:6px;border:1px solid rgba(255,255,255,.2)}.user-icon{width:16px;height:16px}.user-name{font-weight:500;font-size:.9rem}.user-role{font-size:.8rem;opacity:.8;text-transform:uppercase}.logout-button{display:inline-flex;align-items:center;gap:.5rem;background:#ffffff1a;color:#fff;padding:.5rem 1rem;border:1px solid rgba(255,255,255,.3);border-radius:6px;cursor:pointer;font-size:.9rem;transition:all .3s ease}.logout-button:hover{background:#fff3;transform:translateY(-1px)}.logout-button .button-icon{width:16px;height:16px}.form-container{background:#fff;border-radius:12px;box-shadow:0 20px 40px #0000001a;padding:40px;margin-bottom:30px}.form-title{font-size:1.8rem;color:#2c3e50;margin-bottom:30px;text-align:center;font-weight:500}.form-group{margin-bottom:25px}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:20px}.form-label{display:block;margin-bottom:8px;font-weight:500;color:#2c3e50;font-size:.95rem}.form-input,.form-select,.form-textarea{width:100%;padding:12px 16px;border:2px solid #e1e8ed;border-radius:8px;font-size:1rem;transition:all .3s ease;background:#fafbfc}.form-input:focus,.form-select:focus,.form-textarea:focus{outline:none;border-color:#3498db;background:#fff;box-shadow:0 0 0 3px #3498db1a}.form-textarea{min-height:120px;resize:vertical}.form-error{color:#e74c3c;font-size:.875rem;margin-top:5px;display:block}.file-upload{position:relative;display:inline-block;cursor:pointer;width:100%}.file-upload input[type=file]{position:absolute;opacity:0;width:100%;height:100%;cursor:pointer}.file-upload-label{display:flex;align-items:center;justify-content:center;padding:12px 16px;border:2px dashed #bdc3c7;border-radius:8px;background:#f8f9fa;transition:all .3s ease;cursor:pointer}.file-upload:hover .file-upload-label{border-color:#3498db;background:#f0f8ff}.file-upload-icon{margin-right:8px;color:#7f8c8d}.submit-btn{background:linear-gradient(135deg,#3498db,#2980b9);color:#fff;border:none;padding:15px 40px;font-size:1.1rem;border-radius:8px;cursor:pointer;transition:all .3s ease;font-weight:500;width:100%;margin-top:20px}.submit-btn:hover{transform:translateY(-2px);box-shadow:0 10px 25px #3498db4d}.submit-btn:disabled{opacity:.6;cursor:not-allowed;transform:none}.priority-high{color:#e74c3c}.priority-medium{color:#f39c12}.priority-low{color:#27ae60}.priority-critical{color:#e74c3c}.inline-icon{width:18px;height:18px;margin-right:8px;vertical-align:middle;display:inline-block}.form-section{border-bottom:1px solid #e1e8ed;padding-bottom:20px}.form-section:last-of-type{border-bottom:none}.navigation{background:#fffffff2;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border-bottom:1px solid rgba(255,255,255,.2);position:sticky;top:0;z-index:100;margin-bottom:20px}.nav-content{display:flex;justify-content:center;align-items:center;padding:15px 0}.nav-links{display:flex;gap:30px;align-items:center}.nav-link{display:flex;align-items:center;gap:8px;padding:12px 24px;border-radius:8px;text-decoration:none;color:#2c3e50;font-weight:500;transition:all .3s ease;background:transparent;border:2px solid transparent}.nav-link:hover{background:#3498db1a;color:#3498db;transform:translateY(-2px)}.nav-link.active{background:#3498db;color:#fff;box-shadow:0 4px 15px #3498db4d}.nav-icon{width:18px;height:18px}.tickets-container{background:#fff;border-radius:12px;box-shadow:0 20px 40px #0000001a;padding:30px;margin-bottom:30px}.tickets-header{margin-bottom:30px;text-align:center}.tickets-title{font-size:1.8rem;color:#2c3e50;margin-bottom:10px;font-weight:500}.tickets-subtitle{color:#7f8c8d;font-size:1rem}.filters-section{background:#f8f9fa;border-radius:8px;padding:20px;margin-bottom:25px}.filters-row{display:grid;grid-template-columns:2fr 1fr 1fr 1fr;gap:15px;align-items:center}.search-icon{position:absolute;left:12px;color:#7f8c8d;width:18px;height:18px}.search-input{width:100%;padding:12px 12px 12px 40px;border:2px solid #e1e8ed;border-radius:8px;font-size:1rem;background:#fff;transition:all .3s ease}.search-input:focus{outline:none;border-color:#3498db;box-shadow:0 0 0 3px #3498db1a}.filter-icon{color:#7f8c8d;width:18px;height:18px}.filter-select{flex:1;padding:12px;border:2px solid #e1e8ed;border-radius:8px;font-size:1rem;background:#fff;transition:all .3s ease}.filter-select:focus{outline:none;border-color:#3498db;box-shadow:0 0 0 3px #3498db1a}.tickets-table-container{overflow-x:auto}.tickets-table{width:100%;border-collapse:collapse}.table-header{display:grid;grid-template-columns:120px 2fr 1.5fr 100px 100px 120px 150px 80px;gap:15px;padding:15px 0;border-bottom:2px solid #e1e8ed;font-weight:600;color:#2c3e50;background:#f8f9fa;border-radius:8px 8px 0 0}.table-row{display:grid;grid-template-columns:120px 2fr 1.5fr 100px 100px 120px 150px 80px;gap:15px;padding:15px 0;border-bottom:1px solid #e1e8ed;transition:background-color .2s ease}.table-row:hover{background-color:#f8f9fa}.ticket-number{font-family:Courier New,monospace;font-weight:600;color:#3498db;background:#f0f8ff;padding:4px 8px;border-radius:4px;font-size:.8rem}.ticket-subject{display:flex;flex-direction:column;gap:4px}.subject-text{font-weight:500;color:#2c3e50;line-height:1.3}.attachment-badge{display:flex;align-items:center;gap:4px;background:#e8f5e8;color:#27ae60;padding:2px 6px;border-radius:12px;font-size:.75rem;width:fit-content}.attachment-icon{width:12px;height:12px}.requester-info{display:flex;align-items:center;gap:8px}.user-icon{color:#7f8c8d;width:16px;height:16px}.requester-name{font-weight:500;color:#2c3e50;font-size:.9rem}.requester-email{color:#7f8c8d;font-size:.8rem}.department-badge{background:#e3f2fd;color:#1976d2;padding:4px 8px;border-radius:12px;font-size:.8rem;font-weight:500;text-align:center}.priority-badge{padding:4px 8px;border-radius:12px;font-size:.8rem;font-weight:500;text-align:center}.status-badge{display:flex;align-items:center;gap:6px;padding:4px 8px;border-radius:12px;font-size:.8rem;font-weight:500;background:#f8f9fa;color:#2c3e50}.status-new{background:#e3f2fd;color:#1976d2}.status-acknowledged{background:#f3e5f5;color:#7b1fa2}.status-assigned{background:#fff3e0;color:#f57c00}.status-in-progress{background:#e8f5e8;color:#388e3c}.status-pending-user{background:#fff8e1;color:#f9a825}.status-resolved{background:#e8f5e8;color:#2e7d32}.status-closed{background:#ffebee;color:#c62828}.status-icon{width:14px;height:14px}.date-info{display:flex;align-items:center;gap:6px;color:#7f8c8d;font-size:.8rem}.date-icon{width:14px;height:14px}.view-btn{display:flex;align-items:center;gap:4px;background:#3498db;color:#fff;border:none;padding:6px 12px;border-radius:6px;font-size:.8rem;cursor:pointer;transition:all .2s ease}.view-btn:hover{background:#2980b9;transform:translateY(-1px)}.view-icon{width:14px;height:14px}.loading-state{text-align:center;padding:40px;color:#7f8c8d}.loading-spinner{width:40px;height:40px;border:4px solid #e1e8ed;border-top:4px solid #3498db;border-radius:50%;animation:spin 1s linear infinite;margin:0 auto 15px}.empty-state{text-align:center;padding:60px 20px;color:#7f8c8d}.empty-icon{width:64px;height:64px;margin:0 auto 20px;color:#bdc3c7}.empty-state h3{margin-bottom:10px;color:#2c3e50}.pagination{display:flex;justify-content:center;align-items:center;gap:20px;margin-top:30px;padding:20px}.pagination-btn{background:#3498db;color:#fff;border:none;padding:10px 20px;border-radius:6px;cursor:pointer;transition:all .2s ease;font-weight:500}.pagination-btn:hover:not(:disabled){background:#2980b9;transform:translateY(-1px)}.pagination-btn:disabled{background:#bdc3c7;cursor:not-allowed;transform:none}.pagination-info{color:#7f8c8d;font-size:.9rem}.modal-overlay{position:fixed;inset:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000;padding:20px}.modal-content{background:#fff;border-radius:12px;max-width:800px;width:100%;max-height:90vh;overflow-y:auto;box-shadow:0 20px 40px #0003}.modal-header{display:flex;justify-content:space-between;align-items:center;padding:20px 30px;border-bottom:1px solid #e1e8ed}.modal-header h3{color:#2c3e50;font-size:1.3rem;font-weight:500}.modal-content .modal-header h3{color:#fff}.modal-close{background:none;border:none;font-size:24px;color:#7f8c8d;cursor:pointer;padding:0;width:30px;height:30px;display:flex;align-items:center;justify-content:center;border-radius:50%;transition:all .2s ease}.modal-content .modal-close{color:#fff}.comment-btn{background:linear-gradient(135deg,#3b82f6,#1e40af);color:#fff;border:none;padding:8px 16px;border-radius:6px;font-size:.9rem;font-weight:500;cursor:pointer;display:flex;align-items:center;gap:6px;transition:all .3s ease;box-shadow:0 2px 4px #3b82f633}.comment-btn:hover{background:linear-gradient(135deg,#2563eb,#1e3a8a);transform:translateY(-1px);box-shadow:0 4px 8px #3b82f64d}.comment-btn:active{transform:translateY(0);box-shadow:0 2px 4px #3b82f633}.comment-btn .comment-icon{width:16px;height:16px}.modal-close:hover{background:#f8f9fa;color:#2c3e50}.modal-body{padding:30px}.ticket-details{display:flex;flex-direction:column;gap:25px}.detail-section h4{color:#2c3e50;font-size:1.1rem;margin-bottom:15px;font-weight:500;border-bottom:2px solid #e1e8ed;padding-bottom:8px}.detail-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:15px}.detail-item{display:flex;flex-direction:column;gap:5px}.detail-item label{font-weight:500;color:#7f8c8d;font-size:.9rem}.detail-item span{color:#2c3e50;font-size:.95rem}.description-content{background:#f8f9fa;padding:15px;border-radius:8px;border-left:4px solid #3498db;line-height:1.6;color:#2c3e50}.attachments-list{display:flex;flex-direction:column;gap:10px}.attachment-item{display:flex;align-items:center;gap:10px;padding:10px;background:#f8f9fa;border-radius:6px;border:1px solid #e1e8ed}.attachment-name{flex:1;color:#2c3e50;font-weight:500}.attachment-size{color:#7f8c8d;font-size:.9rem}.comments-list{display:flex;flex-direction:column;gap:15px}.comment-item{background:#f8f9fa;padding:15px;border-radius:8px;border-left:4px solid #3498db}.comment-header{display:flex;gap:15px;margin-bottom:8px;font-size:.9rem}.commenter-name{font-weight:500;color:#2c3e50}.comment-role{color:#3498db;font-weight:500}.comment-date{color:#7f8c8d;margin-left:auto}.comment-content{color:#2c3e50;line-height:1.5}.ticket-lookup .comments-section{background:#fff;border:1px solid #e6eaf0;border-radius:10px;overflow:hidden}.ticket-lookup .comments-header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;background:linear-gradient(180deg,#f9fbff,#f3f6fb);border-bottom:1px solid #e6eaf0}.ticket-lookup .comments-header h3{margin:0;font-size:1rem;color:#1f2d3d}.ticket-lookup .view-comments-btn{background:#eef3ff;color:#3555ff;border:1px solid #dbe3ff;padding:8px 12px;border-radius:8px;font-size:.9rem;font-weight:600;display:inline-flex;align-items:center;gap:8px;transition:all .2s ease-in-out}.ticket-lookup .view-comments-btn:hover{background:#e3ebff;border-color:#cdd8ff}.ticket-lookup .view-comments-btn.active{background:#3555ff;color:#fff;border-color:#3555ff;box-shadow:0 6px 16px #3555ff33}.ticket-lookup .view-comments-btn .comment-icon{width:18px;height:18px}.ticket-lookup .comments-section.comments-open .comments-list{padding:16px;background:#fff}.ticket-lookup .comments-list .comment-item{background:#f7faff;border:1px solid #e6eaf0;border-left:4px solid #3555ff}.ticket-lookup .comments-list .comment-header{gap:10px;font-size:.85rem}.ticket-lookup .comments-list .commenter-name{color:#1f2d3d}.ticket-lookup .comments-list .comment-role{color:#3555ff}.ticket-lookup .comments-list .comment-date{color:#8a97a8}.ticket-lookup .no-comments{display:flex;align-items:center;gap:10px;padding:12px;color:#6b7a90}.ticket-lookup .no-comments .no-comments-icon{width:18px;height:18px;color:#8a97a8}.ticket-lookup .add-comment-section{padding:16px;border-top:1px dashed #e6eaf0}.ticket-lookup .add-comment-section h4{margin:0 0 10px;font-size:1rem;color:#1f2d3d}.ticket-lookup .add-comment-form .comment-input{width:100%;border:1px solid #d9e1ec;border-radius:8px;padding:10px 12px;font-size:.95rem;color:#1f2d3d;background:#fff}.ticket-lookup .add-comment-form .comment-input:focus{outline:none;border-color:#3555ff;box-shadow:0 0 0 3px #3555ff26}.ticket-lookup .add-comment-form .submit-comment-btn{background:#3555ff;color:#fff;border:1px solid #3555ff;padding:10px 14px;border-radius:8px;font-weight:600;cursor:pointer;transition:box-shadow .2s ease-in-out,transform .05s ease-in-out}.ticket-lookup .add-comment-form .submit-comment-btn:hover{box-shadow:0 8px 20px #3555ff40}.ticket-lookup .add-comment-form .submit-comment-btn:active{transform:translateY(1px)}.ticket-lookup .ticket-closed-banner{background:#fff;border:1px solid #e6eaf0;border-radius:12px;padding:20px}.ticket-lookup .closed-header{display:flex;gap:12px;align-items:center}.ticket-lookup .closed-icon{width:28px;height:28px;color:#6c757d}.ticket-lookup .closed-text h2{margin:0 0 4px;font-size:1.25rem;color:#2c3e50}.ticket-lookup .closed-text p{margin:0;color:#6b7a90}.ticket-lookup .closed-note{margin-top:12px;color:#8a97a8}.ticket-lifecycle{background:#f8f9fa;border-radius:8px;padding:20px;margin-top:20px}.ticket-lifecycle h4{color:#2c3e50;font-size:1.1rem;margin-bottom:20px;font-weight:500;border-bottom:2px solid #e1e8ed;padding-bottom:8px}.lifecycle-steps{display:flex;flex-direction:column;gap:15px}.lifecycle-step{display:flex;align-items:flex-start;gap:15px;position:relative}.step-indicator{display:flex;flex-direction:column;align-items:center;position:relative}.step-icon{width:40px;height:40px;border-radius:50%;display:flex;align-items:center;justify-content:center;border:2px solid #e1e8ed;background:#fff;transition:all .3s ease}.lifecycle-icon{width:20px;height:20px;color:#7f8c8d}.completed-icon{width:20px;height:20px;color:#27ae60}.step-connector{width:2px;height:30px;background:#e1e8ed;margin-top:5px}.lifecycle-step.completed .step-icon{background:#e8f5e8;border-color:#27ae60}.lifecycle-step.completed .step-connector{background:#27ae60}.lifecycle-step.current .step-icon{background:#3498db;border-color:#3498db}.lifecycle-step.current .lifecycle-icon{color:#fff}.step-content{flex:1;padding-top:8px}.step-label{font-weight:500;color:#2c3e50;margin-bottom:4px}.lifecycle-step.completed .step-label{color:#27ae60}.lifecycle-step.current .step-label{color:#3498db}.step-description{font-size:.9rem;color:#7f8c8d;line-height:1.4}@media(max-width:768px){.form-row{grid-template-columns:1fr}.form-container{padding:20px}.header h1{font-size:2rem}.header-content{flex-direction:column;gap:1rem;text-align:center}.header-left{text-align:center}.header-right{justify-content:center}.user-menu{flex-direction:column;gap:.5rem}.filters-row,.table-header,.table-row{grid-template-columns:1fr;gap:10px}.table-cell{justify-content:space-between;padding:8px 0;border-bottom:1px solid #e1e8ed}.table-cell:before{content:attr(data-label);font-weight:600;color:#7f8c8d;margin-right:10px}.modal-content{margin:10px;max-height:95vh}.modal-body{padding:20px}.detail-grid{grid-template-columns:1fr}}.admin-dashboard{min-height:100vh;background:#f8f9fa}.dashboard-header{background:#fff;padding:20px 30px;border-bottom:1px solid #e1e8ed;text-align:center}.dashboard-header h1{color:#2c3e50;font-size:2.5rem;margin-bottom:5px;font-weight:500}.dashboard-header p{color:#7f8c8d;font-size:1.1rem}.dashboard-layout{display:flex;min-height:calc(100vh - 120px)}.dashboard-sidebar{width:260px;background:#fff;border-right:1px solid #e1e8ed;padding:20px 0;display:flex;flex-direction:column;gap:4px;position:sticky;top:0;height:calc(100vh - 120px);overflow-y:auto}.sidebar-button{display:flex;align-items:center;gap:12px;padding:14px 24px;border:none;background:transparent;color:#7f8c8d;font-weight:500;font-size:.95rem;cursor:pointer;transition:all .3s ease;border-left:3px solid transparent;text-align:left;width:100%}.sidebar-button:hover{color:#3498db;background:#f8f9fa;border-left-color:#3498db}.sidebar-button.active{color:#3498db;background:#f0f7ff;border-left-color:#3498db;font-weight:600}.sidebar-icon{width:20px;height:20px;flex-shrink:0}.sidebar-label{flex:1}.dashboard-tabs{background:#fff;border-bottom:1px solid #e1e8ed;padding:0 30px;display:flex;gap:0}.tab-button{display:flex;align-items:center;gap:8px;padding:20px 24px;border:none;background:transparent;color:#7f8c8d;font-weight:500;cursor:pointer;transition:all .3s ease;border-bottom:3px solid transparent}.tab-button:hover{color:#3498db;background:#f8f9fa}.tab-button.active{color:#3498db;border-bottom-color:#3498db;background:#f8f9fa}.tab-icon{width:18px;height:18px}.dashboard-content{flex:1;padding:30px;overflow-x:hidden}.dashboard-content.full-width{padding:0;max-width:none;width:100%}.dashboard-content.full-width .container{max-width:none;width:100%;padding:0}.dashboard-content.full-width .tickets-container{width:100%;max-width:none}.dashboard-content.full-width .tickets-table-container{width:100%;overflow-x:auto}.dashboard-content.full-width .tickets-table{width:100%;min-width:100%}.dashboard-content.full-width .tickets-header{padding:20px 30px 0}.dashboard-content.full-width .filters-section{padding:0 30px}.dashboard-overview{display:flex;flex-direction:column;gap:30px}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:20px}.stat-card{background:#fff;border-radius:12px;padding:24px;box-shadow:0 2px 10px #0000001a;display:flex;align-items:center;gap:16px;transition:transform .2s ease}.stat-card:hover{transform:translateY(-2px)}.stat-icon{width:60px;height:60px;border-radius:12px;background:linear-gradient(135deg,#3498db,#2980b9);display:flex;align-items:center;justify-content:center}.stat-icon-svg{width:28px;height:28px;color:#fff}.stat-content h3{font-size:2rem;font-weight:600;color:#2c3e50;margin:0}.stat-content p{color:#7f8c8d;margin:4px 0 0;font-size:.9rem}.dashboard-charts{display:grid;grid-template-columns:1fr 1fr;gap:30px}.chart-card{background:#fff;border-radius:12px;padding:24px;box-shadow:0 2px 10px #0000001a}.chart-card h3{color:#2c3e50;font-size:1.3rem;margin-bottom:20px;font-weight:500}.department-stats{display:flex;flex-direction:column;gap:12px}.dept-stat{display:flex;justify-content:space-between;align-items:center;padding:12px;background:#f8f9fa;border-radius:8px}.dept-info{display:flex;flex-direction:column}.dept-name{font-weight:500;color:#2c3e50}.dept-hod{font-size:.8rem;color:#7f8c8d}.dept-metrics{display:flex;gap:16px;font-size:.9rem}.dept-tickets{color:#e74c3c;font-weight:500}.dept-staff{color:#27ae60;font-weight:500}.activity-list{display:flex;flex-direction:column;gap:12px}.activity-item{display:flex;align-items:center;gap:12px;padding:12px;background:#f8f9fa;border-radius:8px}.activity-icon{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center}.activity-icon-svg{width:16px;height:16px}.activity-icon-svg.success{color:#27ae60}.activity-icon-svg.error{color:#e74c3c}.activity-content{flex:1}.activity-text{margin:0;color:#2c3e50;font-size:.9rem}.activity-time{margin:4px 0 0;color:#7f8c8d;font-size:.8rem}.section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.section-header h2{color:#2c3e50;font-size:1.8rem;font-weight:500;margin:0}.btn-primary{background:linear-gradient(135deg,#3498db,#2980b9);color:#fff;border:none;padding:12px 20px;border-radius:8px;font-weight:500;cursor:pointer;transition:all .3s ease;display:flex;align-items:center;gap:8px}.btn-primary:hover{transform:translateY(-2px);box-shadow:0 4px 15px #3498db4d}.btn-secondary{background:#f8f9fa;color:#2c3e50;border:1px solid #e1e8ed;padding:10px 16px;border-radius:6px;font-weight:500;cursor:pointer;transition:all .2s ease;display:flex;align-items:center;gap:6px}.btn-secondary:hover{background:#e9ecef;border-color:#3498db}.btn-icon{background:none;border:none;padding:8px;border-radius:6px;cursor:pointer;transition:all .2s ease;display:flex;align-items:center;justify-content:center}.btn-icon:hover{background:#f8f9fa}.btn-icon .action-icon{width:16px;height:16px;color:#7f8c8d}.btn-icon:hover .action-icon{color:#3498db}.table-filters{display:flex;gap:16px;margin-bottom:20px;align-items:center}.search-box{position:relative;display:flex;align-items:center}.search-icon{position:absolute;left:12px;color:#7f8c8d;width:16px;height:16px}.search-box input{padding:10px 12px 10px 36px;border:1px solid #e1e8ed;border-radius:6px;font-size:.9rem;width:250px}.search-box input:focus{outline:none;border-color:#3498db;box-shadow:0 0 0 3px #3498db1a}.filter-group{display:flex;align-items:center;gap:8px}.filter-icon{color:#7f8c8d;width:16px;height:16px}.filter-group select{padding:10px 12px;border:1px solid #e1e8ed;border-radius:6px;font-size:.9rem;background:#fff}.data-table{background:#fff;border-radius:12px;box-shadow:0 2px 10px #0000001a;overflow:hidden}.table-header{display:grid;grid-template-columns:2fr 2fr 1fr 1fr 1fr 1.5fr 120px;gap:16px;padding:16px 20px;background:#f8f9fa;font-weight:600;color:#2c3e50;border-bottom:1px solid #e1e8ed}.table-row{display:grid;grid-template-columns:2fr 2fr 1fr 1fr 1fr 1.5fr 120px;gap:16px;padding:16px 20px;border-bottom:1px solid #e1e8ed;transition:background-color .2s ease}.table-row:hover{background:#f8f9fa}.table-row:last-child{border-bottom:none}.table-cell{display:flex;align-items:center;font-size:.9rem}.user-info{display:flex;align-items:center;gap:12px}.user-avatar{width:36px;height:36px;border-radius:50%;background:#3498db;color:#fff;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:.8rem}.role-badge,.status-badge{padding:4px 8px;border-radius:12px;font-size:.8rem;font-weight:500;text-align:center}.text-green-600{color:#27ae60}.bg-green-100{background:#d5f4e6}.text-red-600{color:#e74c3c}.bg-red-100{background:#fadbd8}.text-blue-600{color:#3498db}.bg-blue-100{background:#d6eaf8}.text-purple-600{color:#8e44ad}.bg-purple-100{background:#e8daef}.text-orange-600{color:#f39c12}.bg-orange-100{background:#fdeaa7}.text-gray-600{color:#7f8c8d}.bg-gray-100{background:#f8f9fa}.action-buttons{display:flex;gap:4px}.departments-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:16px}.department-card{background:#fff;border-radius:12px;padding:0;border:1px solid #e6eaf0;box-shadow:0 2px 8px #1018280f;transition:transform .15s ease,box-shadow .15s ease;overflow:hidden}.department-card:hover{transform:translateY(-2px);box-shadow:0 8px 24px #1018281f}.dept-header{display:flex;justify-content:space-between;align-items:center;padding:16px;gap:16px;background:linear-gradient(180deg,#f9fbff,#f3f6fb);border-bottom:1px solid #e6eaf0}.dept-info{flex:1}.dept-header h3{color:#1f2d3d;font-size:1.1rem;font-weight:600;margin:0;display:flex;align-items:center;gap:8px}.dept-header h3:before{content:"🏢";font-size:1.05rem}.dept-hod{margin:0;display:flex;align-items:center;gap:6px;font-size:.9rem;color:#667085}.hod-label{color:#6c757d;font-weight:500;font-size:.85rem}.hod-name{color:#495057;font-weight:600;font-size:.9rem}.dept-actions{display:flex;gap:8px;flex-shrink:0}@media(max-width:768px){.dept-header{flex-direction:column;align-items:stretch;gap:12px}.dept-info{flex:none}.dept-actions{justify-content:center;flex-wrap:wrap}.dept-hod{justify-content:center;margin-top:4px}}.dept-details{margin-bottom:16px}.dept-details p{margin:4px 0;color:#7f8c8d;font-size:.9rem}.dept-metrics{display:flex;justify-content:space-between;padding:12px 16px;border-top:1px solid #e6eaf0}.metric-label{display:block;font-size:.8rem;color:#7f8c8d;margin-bottom:4px}.metric-value{display:block;font-size:1.1rem;font-weight:600;color:#2c3e50}.sla-monitoring{display:flex;flex-direction:column;gap:32px;padding:24px;background:linear-gradient(135deg,#f8f9fa,#e9ecef);border-radius:16px;min-height:100vh}.sla-monitoring .section-header{background:#fff;border-radius:16px;padding:32px;box-shadow:0 4px 20px #00000014;border:1px solid rgba(0,0,0,.05)}.sla-monitoring .section-header h2{font-size:1.8rem;font-weight:600;color:#2c3e50;margin:0 0 24px;display:flex;align-items:center;gap:12px}.sla-monitoring .section-header p{font-size:1.1rem;color:#6c757d;margin:0 0 24px;line-height:1.6}.sla-summary{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:20px}.sla-stat{background:#fff;border-radius:16px;padding:24px;box-shadow:0 4px 20px #00000014;border:1px solid rgba(0,0,0,.05);transition:all .3s ease;position:relative;overflow:hidden}.sla-stat:hover{transform:translateY(-4px);box-shadow:0 8px 30px #0000001f}.sla-stat.compliance{border-left:4px solid #3b82f6}.sla-stat.breaches{border-left:4px solid #f59e0b}.sla-stat.response-time{border-left:4px solid #10b981}.sla-stat.resolution-time{border-left:4px solid #3b82f6}.sla-stat-header{display:flex;align-items:center;gap:16px;margin-bottom:20px}.sla-stat-icon{width:48px;height:48px;border-radius:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.metric-card.primary .metric-icon,.metric-card.tertiary .metric-icon,.metric-card.quaternary .metric-icon,.metric-card.secondary .metric-icon{background:linear-gradient(135deg,#3498db,#2980b9);color:#fff}.sla-stat-icon .icon{width:24px;height:24px}.sla-stat-info{flex:1}.sla-stat-label{display:block;font-size:.9rem;color:#6b7280;font-weight:500;margin-bottom:4px;text-transform:uppercase;letter-spacing:.5px}.sla-stat-value{display:block;font-size:2rem;font-weight:700;color:#1f2937;line-height:1}.sla-stat-footer{margin-top:20px}.sla-stat-details{display:flex;flex-direction:column;gap:8px}.sla-stat-details .detail-item{display:flex;align-items:center;gap:8px;font-size:.85rem;color:#6b7280}.sla-stat-details .detail-icon{width:14px;height:14px;color:#9ca3af}.sla-stat .trend{font-size:.85rem;font-weight:500;display:flex;align-items:center;justify-content:center;gap:4px;margin-top:8px;padding:4px 8px;background:#0000000d;border-radius:12px;border:1px solid rgba(0,0,0,.1)}.sla-stat .trend.up{color:#28a745;background:#28a7451a;border-color:#28a74533}.sla-stat .trend.down{color:#dc3545;background:#dc35451a;border-color:#dc354533}.sla-targets{background:#fff;border-radius:16px;padding:32px;box-shadow:0 4px 20px #00000014;border:1px solid rgba(0,0,0,.05)}.sla-targets h3{font-size:1.8rem;font-weight:600;color:#2c3e50;margin:0 0 24px;display:flex;align-items:center;gap:12px}.sla-targets h3:before{content:"🎯";font-size:1.5rem}.sla-targets-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:24px}.sla-target{background:linear-gradient(135deg,#fff,#f8f9fa);border-radius:16px;padding:24px;box-shadow:0 4px 16px #00000014;border:1px solid rgba(0,0,0,.05);transition:all .3s ease;position:relative;overflow:hidden}.sla-target:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:linear-gradient(135deg,#3498db,#2980b9)}.sla-target:hover{transform:translateY(-2px);box-shadow:0 8px 24px #0000001f}.target-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.priority{padding:8px 16px;border-radius:20px;font-size:.85rem;font-weight:600;text-transform:uppercase;letter-spacing:.5px;box-shadow:0 2px 8px #0000001a}.priority.critical{background:linear-gradient(135deg,#ff6b6b,#ee5a52);color:#fff;text-shadow:0 1px 2px rgba(0,0,0,.2)}.priority.high{background:linear-gradient(135deg,#ffa726,#ff9800);color:#fff;text-shadow:0 1px 2px rgba(0,0,0,.2)}.priority.medium{background:linear-gradient(135deg,#42a5f5,#2196f3);color:#fff;text-shadow:0 1px 2px rgba(0,0,0,.2)}.priority.low{background:linear-gradient(135deg,#66bb6a,#4caf50);color:#fff;text-shadow:0 1px 2px rgba(0,0,0,.2)}.compliance{font-weight:700;font-size:1.1rem;color:#2c3e50;background:#667eea1a;padding:6px 12px;border-radius:12px;border:1px solid rgba(102,126,234,.2)}.target-details{margin-top:16px}.target-details p{margin:8px 0;color:#495057;font-size:.95rem;font-weight:500;display:flex;align-items:center;gap:8px}.target-details p:before{content:"⏱️";font-size:1rem}.target-details p:last-child:before{content:"✅"}.sla-breaches{background:linear-gradient(135deg,#fff,#f8f9fa);border-radius:20px;padding:32px;box-shadow:0 8px 32px #0000001f;border:1px solid rgba(220,53,69,.1);position:relative;overflow:hidden}.sla-breaches:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;border-radius:20px 20px 0 0}.sla-breaches h3{font-size:1.8rem;font-weight:700;color:#2c3e50;margin:0 0 28px;display:flex;align-items:center;gap:16px;position:relative;z-index:1}.sla-breaches h3:before{content:"🚨";font-size:1.8rem;filter:drop-shadow(0 2px 4px rgba(57,127,174,.3))}.breaches-list{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:24px}.breach-item{background:linear-gradient(135deg,#fff,#f8f9fa);border-radius:16px;padding:24px;box-shadow:0 4px 16px #00000014;border:1px solid rgba(0,0,0,.05);transition:all .3s ease;position:relative;overflow:hidden}.breach-item:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:linear-gradient(135deg,#e74c3c,#c0392b)}.breach-item:hover{transform:translateY(-2px);box-shadow:0 8px 24px #0000001f}.breach-info{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:16px}.breach-ticket{font-family:SF Mono,Monaco,Inconsolata,Roboto Mono,monospace;font-weight:700;color:#2c3e50;font-size:1.1rem}.breach-badges{display:flex;flex-direction:column;gap:8px;align-items:flex-end}.breach-badges-row{display:flex;gap:8px;align-items:center}.breach-department,.breach-priority{padding:4px 8px;border-radius:12px;font-size:.8rem;font-weight:600;text-transform:uppercase;letter-spacing:.5px}.breach-department{background:#3498db1a;color:#2980b9;border:1px solid rgba(52,152,219,.2)}.breach-priority.critical{background:#e74c3c1a;color:#e74c3c;border:1px solid rgba(231,76,60,.2)}.breach-priority.high{background:#e67e221a;color:#e67e22;border:1px solid rgba(230,126,34,.2)}.breach-priority.medium{background:#f1c40f1a;color:#f1c40f;border:1px solid rgba(241,196,15,.2)}.breach-priority.low{background:#2ecc711a;color:#2ecc71;border:1px solid rgba(46,204,113,.2)}@media(max-width:768px){.breaches-list{grid-template-columns:1fr;gap:16px}.sla-breaches .breach-info{flex-direction:column;gap:10px}.sla-breaches .breach-badges{flex-direction:row;gap:8px}}.breach-department{background:linear-gradient(135deg,#e3f2fd,#bbdefb);color:#1976d2;padding:8px 16px;border-radius:20px;font-size:.9rem;font-weight:600;text-transform:uppercase;letter-spacing:.8px;border:1px solid rgba(25,118,210,.2);box-shadow:0 2px 8px #1976d21a}.breach-priority{padding:8px 16px;border-radius:20px;font-size:.85rem;font-weight:700;text-transform:uppercase;letter-spacing:.8px;border:1px solid rgba(0,0,0,.1);box-shadow:0 2px 8px #0000001a}.breach-priority.critical{background:linear-gradient(135deg,#ff6b6b,#ee5a52);color:#fff;text-shadow:0 2px 4px rgba(0,0,0,.3);border-color:#6bcbff4d;box-shadow:0 4px 12px #6baeff4d}.breach-details{margin:0;padding:0}.breach-details p{margin:4px 0;color:#6c757d;font-size:.9rem;font-weight:500;line-height:1.3}.breach-details p:first-child{color:#e74c3c;font-weight:700;font-size:.95rem;margin-bottom:6px}.breach-actions{margin:0;display:flex;align-items:center;justify-content:center;width:100%}.breach-actions .btn-secondary{background:linear-gradient(135deg,#e74c3c,#c0392b);color:#fff;border:none;padding:8px 16px;border-radius:8px;font-weight:600;font-size:.8rem;transition:all .3s ease;box-shadow:0 2px 8px #e74c3c33;border:1px solid rgba(231,76,60,.3);width:100%;text-align:center}.breach-actions .btn-secondary:hover{background:linear-gradient(135deg,#c0392b,#a93226);transform:translateY(-1px);box-shadow:0 4px 12px #e74c3c4d;border-color:#e74c3c80}.edit-form{margin-top:16px}.target-section{margin-bottom:20px;padding:16px;background:#667eea0d;border-radius:12px;border:1px solid rgba(102,126,234,.1)}.target-section h5{font-size:1rem;font-weight:600;color:#2c3e50;margin:0 0 12px;display:flex;align-items:center;gap:8px}.target-section h5:before{content:"⚙️";font-size:1.1rem}.input-group{display:flex;flex-direction:column;gap:8px}.input-group label{font-size:.9rem;font-weight:600;color:#495057;text-transform:uppercase;letter-spacing:.5px}.target-input{padding:12px 16px;border:2px solid #e9ecef;border-radius:8px;font-size:.95rem;font-weight:500;color:#495057;background:#fff;transition:all .3s ease;box-shadow:0 2px 4px #0000000d}.target-input:focus{outline:none;border-color:#667eea;box-shadow:0 0 0 3px #667eea1a;transform:translateY(-1px)}.target-input::placeholder{color:#adb5bd;font-style:italic}.section-actions,.edit-actions{display:flex;gap:12px;align-items:center}@keyframes float{0%,to{transform:translateY(0) rotate(0)}50%{transform:translateY(-10px) rotate(5deg)}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.7}}@keyframes slideIn{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.sla-target{animation:slideIn .6s ease-out}.sla-target:nth-child(1){animation-delay:.1s}.sla-target:nth-child(2){animation-delay:.2s}.sla-target:nth-child(3){animation-delay:.3s}.sla-target:nth-child(4){animation-delay:.4s}@media(max-width:768px){.sla-monitoring{padding:16px;gap:24px}.sla-monitoring .section-header{padding:24px}.sla-monitoring .section-header h2{font-size:2rem}.sla-summary{grid-template-columns:1fr;gap:16px}.sla-stat{padding:20px}.sla-value{font-size:2.5rem}.sla-targets{padding:24px}.sla-targets-grid{grid-template-columns:1fr;gap:16px}.sla-target{padding:20px}.sla-breaches{padding:24px}.breach-item{flex-direction:column;align-items:flex-start;gap:16px}.breach-info{flex-direction:column;align-items:flex-start;gap:12px}.breach-details{margin-left:0}.breach-actions{margin-left:0;width:100%}.breach-actions .btn-secondary{width:100%}.section-actions{flex-direction:column;gap:8px}.edit-actions{flex-direction:column;width:100%}.edit-actions button{width:100%}}@media(max-width:480px){.sla-monitoring .section-header h2{font-size:1.8rem}.sla-stat{padding:16px}.sla-value{font-size:2rem}.sla-targets,.sla-breaches,.sla-target{padding:16px}.target-header{flex-direction:column;align-items:flex-start;gap:12px}.priority{font-size:.75rem;padding:6px 12px}.compliance{font-size:1rem}}.config-sections{display:grid;grid-template-columns:repeat(auto-fit,minmax(400px,1fr));gap:30px;margin-bottom:30px}.config-section{background:#fff;border-radius:12px;padding:24px;box-shadow:0 2px 10px #0000001a}.config-section h3{color:#2c3e50;font-size:1.3rem;margin-bottom:20px;font-weight:500}.config-form{display:flex;flex-direction:column;gap:16px}.config-form .form-group{display:flex;flex-direction:column;gap:6px}.config-form label{font-weight:500;color:#2c3e50;font-size:.9rem}.config-form input,.config-form select{padding:10px 12px;border:1px solid #e1e8ed;border-radius:6px;font-size:.9rem}.config-form input:focus,.config-form select:focus{outline:none;border-color:#3498db;box-shadow:0 0 0 3px #3498db1a}.config-actions{display:flex;gap:16px;justify-content:center}.log-filters{display:flex;gap:16px;align-items:center}@media(max-width:768px){.dashboard-layout{flex-direction:column}.dashboard-sidebar{width:100%;position:relative;height:auto;max-height:none;border-right:none;border-bottom:1px solid #e1e8ed;padding:10px 0;flex-direction:row;overflow-x:auto;overflow-y:hidden;gap:8px}.sidebar-button{padding:12px 16px;font-size:.85rem;border-left:none;border-bottom:3px solid transparent;white-space:nowrap;min-width:fit-content}.sidebar-button.active{border-left:none;border-bottom-color:#3498db}.sidebar-icon{width:18px;height:18px}.dashboard-tabs{flex-wrap:wrap;padding:0 15px}.tab-button{padding:15px 16px;font-size:.9rem}.dashboard-content{padding:15px}.stats-grid,.dashboard-charts{grid-template-columns:1fr}.section-header{flex-direction:column;gap:16px;align-items:flex-start}.table-filters{flex-direction:column;align-items:stretch}.search-box input{width:100%}.table-header,.table-row{grid-template-columns:1fr;gap:8px}.table-cell{justify-content:space-between;padding:8px 0;border-bottom:1px solid #e1e8ed}.table-cell:before{content:attr(data-label);font-weight:600;color:#7f8c8d;margin-right:10px}.departments-grid,.sla-targets-grid,.config-sections{grid-template-columns:1fr}.breach-item{flex-direction:column;gap:12px;align-items:flex-start}}.user-form-modal{max-width:700px;width:90%;max-height:90vh;overflow-y:auto;border-radius:12px;box-shadow:0 20px 60px #00000026;animation:modalSlideIn .3s cubic-bezier(.4,0,.2,1);border:1px solid rgba(255,255,255,.2)}@keyframes modalSlideIn{0%{opacity:0;transform:translateY(-20px) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}.modal-icon{width:22px;height:22px;margin-right:10px;vertical-align:middle;color:#3498db}.modal-header{background:linear-gradient(135deg,#3498db,#2980b9);color:#fff;padding:24px 32px;border-radius:12px 12px 0 0;position:relative;overflow:hidden}.modal-header:before{content:"";position:absolute;inset:0;background:url('data:image/svg+xml,<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 100 100"><defs><pattern id="grain" width="100" height="100" patternUnits="userSpaceOnUse"><circle cx="25" cy="25" r="1" fill="white" opacity="0.1"/><circle cx="75" cy="75" r="1" fill="white" opacity="0.1"/><circle cx="50" cy="10" r="0.5" fill="white" opacity="0.1"/><circle cx="10" cy="60" r="0.5" fill="white" opacity="0.1"/><circle cx="90" cy="40" r="0.5" fill="white" opacity="0.1"/></pattern></defs><rect width="100" height="100" fill="url(%23grain)"/></svg>');opacity:.3}.modal-header h3{position:relative;z-index:1;margin:0;font-size:1.4rem;font-weight:600;display:flex;align-items:center}.modal-close{position:absolute;top:20px;right:24px;background:#fff3;border:none;border-radius:50%;width:36px;height:36px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .3s ease;z-index:2}.modal-close:hover{background:#ffffff4d;transform:scale(1.1)}.close-icon{width:18px;height:18px;color:#fff}.user-form{padding:0;background:#fff}.form-section{margin-bottom:32px;padding:24px 32px;background:#fafbfc;border-radius:8px;border:1px solid #e1e8ed;position:relative}.form-section:last-of-type{margin-bottom:0}.form-section:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:linear-gradient(90deg,#3498db,#2980b9);border-radius:8px 8px 0 0}.form-section h4{color:#2c3e50;font-size:1.2rem;margin-bottom:24px;font-weight:600;display:flex;align-items:center;gap:10px;padding-bottom:12px;border-bottom:2px solid #e1e8ed;position:relative}.form-section h4:after{content:"";position:absolute;bottom:-2px;left:0;width:40px;height:2px;background:#3498db;border-radius:1px}.form-icon{width:16px;height:16px;color:#3498db}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:24px;align-items:start}.form-group{display:flex;flex-direction:column;gap:8px;position:relative}.form-label{display:flex;align-items:center;gap:8px;font-weight:600;color:#2c3e50;font-size:.95rem;margin-bottom:4px;text-transform:uppercase;letter-spacing:.5px}.form-input,.form-select{padding:14px 18px;border:2px solid #e1e8ed;border-radius:10px;font-size:1rem;transition:all .3s cubic-bezier(.4,0,.2,1);background:#fff;box-shadow:0 2px 4px #00000005;font-weight:500;color:#2c3e50}.form-input::placeholder{color:#95a5a6;font-weight:400;font-style:italic}.form-input:focus::placeholder{color:#bdc3c7}.form-input:focus,.form-select:focus{outline:none;border-color:#3398db;background:#fff;box-shadow:0 0 0 4px #3498db1f,0 4px 12px #00000014;transform:translateY(-1px)}.form-input.error,.form-select.error{border-color:#e74c3c;background:#fdf2f2;box-shadow:0 2px 4px #e74c3c1a}.form-input.error:focus,.form-select.error:focus{border-color:#e74c3c;box-shadow:0 0 0 4px #e74c3c1f,0 4px 12px #e74c3c14;transform:translateY(-1px)}.form-error{color:#e74c3c;font-size:.85rem;margin-top:6px;display:flex;align-items:center;gap:4px;font-weight:500;background:#fdf2f2;padding:6px 10px;border-radius:6px;border-left:3px solid #e74c3c}.form-error:before{content:"⚠";font-size:.9rem}.form-help{color:#7f8c8d;font-size:.85rem;margin-top:6px;display:block;font-style:italic;background:#f8f9fa;padding:6px 10px;border-radius:6px;border-left:3px solid #3498db}.password-input-container{position:relative;display:flex;align-items:center}.password-toggle{position:absolute;right:14px;background:none;border:none;cursor:pointer;padding:6px;border-radius:6px;transition:all .2s ease;display:flex;align-items:center;justify-content:center;color:#7f8c8d}.password-toggle:hover{background:#f8f9fa;color:#3498db;transform:scale(1.1)}.toggle-icon{width:18px;height:18px;color:#7f8c8d}.role-descriptions{margin-top:12px;display:grid;gap:8px}.role-description{background:linear-gradient(135deg,#f8f9fa,#e9ecef);padding:12px 16px;border-radius:8px;font-size:.85rem;color:#495057;border-left:4px solid #3498db;box-shadow:0 2px 4px #0000000d;transition:all .3s ease}.role-description:hover{transform:translate(4px);box-shadow:0 4px 8px #0000001a}.role-description strong{color:#2c3e50;font-weight:600}.form-actions{display:flex;justify-content:flex-end;gap:16px;padding:24px 32px;background:#f8f9fa;border-top:1px solid #e1e8ed;margin-top:32px;border-radius:0 0 12px 12px}.btn-primary:disabled,.btn-secondary:disabled{opacity:.6;cursor:not-allowed;transform:none}.btn-primary:disabled:hover,.btn-secondary:disabled:hover{transform:none;box-shadow:none}.role-admin{color:#29699e}.role-hod{color:#8e44ad}.role-monitor{color:#f39c12}.role-staff{color:#27ae60}@media(max-width:768px){.user-form-modal{width:95%;margin:10px;max-height:95vh}.form-section{padding:20px 24px;margin-bottom:24px}.form-row{grid-template-columns:1fr;gap:20px}.form-actions{flex-direction:column;padding:20px 24px}.btn-primary,.btn-secondary{width:100%;justify-content:center;padding:14px 20px}.form-section h4{font-size:1.1rem;margin-bottom:20px}.form-label{font-size:.9rem}.form-input,.form-select{padding:12px 16px;font-size:.95rem}}@media(max-width:480px){.user-form-modal{width:98%;margin:5px}.form-section,.form-actions{padding:16px 20px}}.department-form-modal{max-width:800px;width:90%;max-height:90vh;overflow-y:auto;border-radius:12px;box-shadow:0 20px 60px #00000026;animation:modalSlideIn .3s cubic-bezier(.4,0,.2,1);border:1px solid rgba(255,255,255,.2)}.department-form{padding:0;background:#fff}.form-textarea{padding:14px 18px;border:2px solid #e1e8ed;border-radius:10px;font-size:1rem;transition:all .3s cubic-bezier(.4,0,.2,1);background:#fff;box-shadow:0 2px 4px #00000005;font-weight:500;color:#2c3e50;font-family:inherit;resize:vertical;min-height:80px}.form-textarea:focus{outline:none;border-color:#3498db;background:#fff;box-shadow:0 0 0 4px #3498db1f,0 4px 12px #00000014;transform:translateY(-1px)}.form-textarea.error{border-color:#e74c3c;background:#fdf2f2;box-shadow:0 2px 4px #e74c3c1a}.form-textarea.error:focus{border-color:#e74c3c;box-shadow:0 0 0 4px #e74c3c1f,0 4px 12px #e74c3c14;transform:translateY(-1px)}.form-textarea::placeholder{color:#95a5a6;font-weight:400;font-style:italic}.form-textarea:focus::placeholder{color:#bdc3c7}.department-form .form-section{background:linear-gradient(135deg,#f8f9fa,#e9ecef)}.department-form .form-section:before{background:linear-gradient(90deg,#27ae60,#2ecc71)}.department-form .form-section h4:after{background:#27ae60}@media(max-width:768px){.department-form-modal{width:95%;margin:10px;max-height:95vh}.department-form .form-section{padding:20px 24px;margin-bottom:24px}.department-form .form-row{grid-template-columns:1fr;gap:20px}.department-form .form-actions{flex-direction:column;padding:20px 24px}.department-form .btn-primary,.department-form .btn-secondary{width:100%;justify-content:center;padding:14px 20px}.department-form .form-section h4{font-size:1.1rem;margin-bottom:20px}.department-form .form-label{font-size:.9rem}.department-form .form-input,.department-form .form-select,.department-form .form-textarea{padding:12px 16px;font-size:.95rem}}@media(max-width:480px){.department-form-modal{width:98%;margin:5px}.department-form .form-section,.department-form .form-actions{padding:16px 20px}}.status-update-modal{max-width:600px;width:90%;max-height:90vh;overflow-y:auto;border-radius:12px;box-shadow:0 20px 60px #00000026;animation:modalSlideIn .3s cubic-bezier(.4,0,.2,1);border:1px solid rgba(255,255,255,.2)}.status-update-form{padding:0;background:#fff}.ticket-info{padding:20px 32px;background:#f8f9fa;border-bottom:1px solid #e1e8ed}.ticket-header{display:flex;align-items:center;gap:12px;margin-bottom:16px}.ticket-number{background:#3498db;color:#fff;padding:6px 12px;border-radius:6px;font-weight:600;font-size:.9rem}.ticket-subject{font-weight:600;color:#2c3e50;font-size:1.1rem}.current-status{display:flex;align-items:center;gap:12px}.status-label{font-weight:500;color:#7f8c8d}.status-preview{background:#f8f9fa;border:1px solid #e1e8ed;border-left:4px solid #3498db;border-radius:8px;padding:16px;margin-top:12px;display:flex;align-items:center;gap:12px}.status-preview .status-icon{width:20px;height:20px;color:#3498db}.status-preview strong{color:#2c3e50;font-size:1rem;display:block;margin-bottom:4px}.status-preview p{color:#7f8c8d;font-size:.9rem;margin:0}.status-description{margin-top:8px}.status-preview[style*="#e74c3c"]{border-left-color:#e74c3c}.status-preview[style*="#e74c3c"] .status-icon{color:#e74c3c}.status-preview[style*="#f39c12"]{border-left-color:#f39c12}.status-preview[style*="#f39c12"] .status-icon{color:#f39c12}.status-preview[style*="#9b59b6"]{border-left-color:#9b59b6}.status-preview[style*="#9b59b6"] .status-icon{color:#9b59b6}.status-preview[style*="#e67e22"]{border-left-color:#e67e22}.status-preview[style*="#e67e22"] .status-icon{color:#e67e22}.status-preview[style*="#27ae60"]{border-left-color:#27ae60}.status-preview[style*="#27ae60"] .status-icon{color:#27ae60}.status-preview[style*="#95a5a6"]{border-left-color:#95a5a6}.status-preview[style*="#95a5a6"] .status-icon{color:#95a5a6}@media(max-width:768px){.status-update-modal{width:95%;margin:10px;max-height:95vh}.ticket-info{padding:16px 24px}.ticket-header,.current-status,.status-preview{flex-direction:column;align-items:flex-start;gap:8px}}.action-buttons{display:flex;gap:8px;align-items:center}.view-btn,.update-status-btn,.assign-btn{display:flex;align-items:center;gap:6px;padding:8px 12px;border:none;border-radius:6px;font-size:.85rem;font-weight:500;cursor:pointer;transition:all .2s ease;text-decoration:none}.view-btn{background:#3498db;color:#fff}.view-btn:hover{background:#2980b9;transform:translateY(-1px);box-shadow:0 4px 8px #3498db4d}.update-status-btn{background:#27ae60;color:#fff}.update-status-btn:hover{background:#229954;transform:translateY(-1px);box-shadow:0 4px 8px #27ae604d}.assign-btn{background:#9b59b6;color:#fff}.assign-btn:hover{background:#8e44ad;transform:translateY(-1px);box-shadow:0 4px 8px #9b59b64d}.view-icon,.edit-icon,.assign-icon{width:14px;height:14px}@media(max-width:768px){.action-buttons{flex-direction:column;gap:6px}.view-btn,.update-status-btn,.assign-btn{width:100%;justify-content:center;padding:10px 12px}}.section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.section-header h4{margin:0;color:#2c3e50;font-size:1.1rem;font-weight:600}.update-status-btn-modal{display:flex;align-items:center;gap:8px;padding:10px 16px;background:#27ae60;color:#fff;border:none;border-radius:8px;font-size:.9rem;font-weight:500;cursor:pointer;transition:all .2s ease;text-decoration:none}.update-status-btn-modal:hover{background:#229954;transform:translateY(-1px);box-shadow:0 4px 12px #27ae604d}.update-status-btn-modal .edit-icon{width:16px;height:16px}.current-status-display{display:flex;align-items:center;gap:12px;padding:16px;background:#f8f9fa;border:1px solid #e1e8ed;border-radius:8px;margin-bottom:8px}.current-status-display .status-label{font-weight:500;color:#7f8c8d;font-size:.95rem}.current-status-display .status-badge{display:flex;align-items:center;gap:8px;padding:8px 12px;border-radius:6px;font-weight:500;font-size:.9rem}@media(max-width:768px){.section-header{flex-direction:column;align-items:flex-start;gap:12px}.update-status-btn-modal{width:100%;justify-content:center}.current-status-display{flex-direction:column;align-items:flex-start;gap:8px}}.dept-actions .btn-icon{transition:all .2s ease;border-radius:8px;padding:10px;background:#f8f9fa;border:1px solid #e9ecef;display:flex;align-items:center;justify-content:center;min-width:40px;min-height:40px}.dept-actions .btn-icon:hover{transform:translateY(-2px);box-shadow:0 4px 12px #00000026}.dept-actions .btn-icon:first-child{background:linear-gradient(135deg,#e3f2fd,#bbdefb);color:#1976d2;border-color:#90caf9}.dept-actions .btn-icon:first-child:hover{background:linear-gradient(135deg,#1976d2,#1565c0);color:#fff;border-color:#1976d2}.dept-actions .btn-icon:nth-child(2){background:linear-gradient(135deg,#f3e5f5,#e1bee7);color:#7b1fa2;border-color:#ce93d8}.dept-actions .btn-icon:nth-child(2):hover{background:linear-gradient(135deg,#7b1fa2,#6a1b9a);color:#fff;border-color:#7b1fa2}.dept-actions .btn-icon:last-child{background:linear-gradient(135deg,#ffebee,#ffcdd2);color:#d32f2f;border-color:#ef9a9a}.dept-actions .btn-icon:last-child:hover{background:linear-gradient(135deg,#d32f2f,#c62828);color:#fff;border-color:#d32f2f}.action-icon{width:16px;height:16px}.hod-dashboard{min-height:100vh;background:linear-gradient(135deg,#fff 0% 100%);padding:20px}.hod-dashboard .dashboard-header{text-align:center;margin-bottom:20px;padding:20px;background:#ffffffe6;border-radius:12px;box-shadow:0 4px 20px #0000001a}.hod-dashboard .dashboard-header h1{color:#2c3e50;margin-bottom:5px;font-size:2.5rem;font-weight:700}.hod-dashboard .dashboard-header p{color:#7f8c8d;font-size:1.1rem;margin:0}.hod-dashboard .dashboard-layout{display:flex;min-height:calc(100vh - 200px);gap:20px}.hod-dashboard .dashboard-sidebar{width:260px;background:#fffffff2;border-radius:12px;padding:20px 0;display:flex;flex-direction:column;gap:4px;box-shadow:0 4px 20px #0000001a;position:sticky;top:20px;height:fit-content;max-height:calc(100vh - 140px);overflow-y:auto}.hod-dashboard .sidebar-button{display:flex;align-items:center;gap:12px;padding:14px 24px;border:none;background:transparent;color:#7f8c8d;font-weight:500;font-size:.95rem;cursor:pointer;transition:all .3s ease;border-left:3px solid transparent;text-align:left;width:100%;border-radius:0}.hod-dashboard .sidebar-button:hover{color:#3498db;background:#3498db1a;border-left-color:#3498db}.hod-dashboard .sidebar-button.active{color:#3498db;background:#3498db26;border-left-color:#3498db;font-weight:600}.hod-dashboard .sidebar-icon{width:20px;height:20px;flex-shrink:0}.hod-dashboard .sidebar-label{flex:1}.hod-dashboard .dashboard-tabs{display:flex;justify-content:center;gap:10px;margin-bottom:30px;flex-wrap:wrap}.hod-dashboard .tab-button{display:flex;align-items:center;gap:8px;padding:12px 20px;background:#fffc;border:2px solid transparent;border-radius:8px;color:#7f8c8d;font-weight:500;cursor:pointer;transition:all .3s ease;text-decoration:none}.hod-dashboard .tab-button:hover{background:#fffffff2;color:#3498db;transform:translateY(-2px);box-shadow:0 4px 15px #0000001a}.hod-dashboard .tab-button.active{background:#3498db;color:#fff;border-color:#2980b9;box-shadow:0 4px 15px #3498db4d}.hod-dashboard .tab-icon{width:18px;height:18px}.hod-dashboard .dashboard-content{flex:1;background:#fffffff2;border-radius:12px;padding:30px;box-shadow:0 8px 30px #0000001a;min-height:600px}.hod-overview .welcome-section{text-align:center;margin-bottom:40px;padding:20px;background:linear-gradient(135deg,#3498db,#2980b9);color:#fff;border-radius:12px}.hod-overview .welcome-section h2{margin:0 0 8px;font-size:2rem;font-weight:600}.hod-overview .welcome-section p{margin:0;font-size:1.1rem;opacity:.9}.hod-overview .stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:20px;margin-bottom:40px}.hod-overview .stat-card{background:#fff;border-radius:12px;padding:20px;display:flex;align-items:center;gap:15px;box-shadow:0 4px 15px #0000001a;transition:transform .3s ease}.hod-overview .stat-card:hover{transform:translateY(-5px)}.hod-overview .stat-icon{width:60px;height:60px;border-radius:12px;background:linear-gradient(135deg,#3498db,#2980b9);display:flex;align-items:center;justify-content:center}.hod-overview .stat-icon-svg{width:30px;height:30px;color:#fff}.hod-overview .stat-content h3{margin:0 0 5px;font-size:2rem;font-weight:700;color:#2c3e50}.hod-overview .stat-content p{margin:0;color:#7f8c8d;font-size:.9rem;font-weight:500}.department-metrics{margin-top:30px}.metric-card{background:#fff;border-radius:12px;padding:25px;box-shadow:0 4px 15px #0000001a}.metric-card h3{margin:0 0 20px;color:#2c3e50;font-size:1.5rem;font-weight:600}.metric-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:20px}.metric-item{display:flex;flex-direction:column;gap:8px;padding:15px;background:#f8f9fa;border-radius:8px;border-left:4px solid #3498db}.metric-label{font-size:.9rem;color:#7f8c8d;font-weight:500}.metric-value{font-size:1.5rem;font-weight:700;color:#2c3e50}.metric-value.breach{color:#e74c3c}.department-tickets .section-header{margin-bottom:30px;text-align:center}.department-tickets .section-header h2{color:#2c3e50;margin-bottom:8px;font-size:2rem;font-weight:600}.department-tickets .section-header p{color:#7f8c8d;margin:0;font-size:1.1rem}.department-tickets .filters-section{display:flex;gap:20px;margin-bottom:30px;flex-wrap:wrap;align-items:center}.department-tickets .search-filter{flex:1;min-width:300px;position:relative}.department-tickets .search-filter input{width:100%;padding:12px 15px 12px 45px;border:2px solid #e1e8ed;border-radius:8px;font-size:1rem;background:#fff;transition:border-color .3s ease}.department-tickets .search-filter input:focus{outline:none;border-color:#3498db;box-shadow:0 0 0 3px #3498db1a}.department-tickets .search-icon{position:absolute;left:15px;top:50%;transform:translateY(-50%);width:18px;height:18px;color:#7f8c8d}.department-tickets .dropdown-filters{display:flex;gap:15px;flex-wrap:wrap}.department-tickets .filter-group{position:relative;min-width:150px}.department-tickets .filter-group select{width:100%;padding:12px 15px 12px 45px;border:2px solid #e1e8ed;border-radius:8px;font-size:1rem;background:#fff;cursor:pointer;transition:border-color .3s ease}.department-tickets .filter-group select:focus{outline:none;border-color:#3498db;box-shadow:0 0 0 3px #3498db1a}.department-tickets .filter-icon{position:absolute;left:15px;top:50%;transform:translateY(-50%);width:18px;height:18px;color:#7f8c8d;pointer-events:none}.assign-select{padding:8px 12px;border:2px solid #e1e8ed;border-radius:6px;background:#fff;font-size:.9rem;cursor:pointer;transition:border-color .3s ease}.assign-select:focus{outline:none;border-color:#3498db;box-shadow:0 0 0 3px #3498db1a}.assigned-to{font-weight:500;color:#2c3e50}.staff-management .section-header{margin-bottom:30px;text-align:center;position:relative}.staff-management .section-header h2{color:#2c3e50;margin-bottom:8px;font-size:2rem;font-weight:600}.staff-management .section-header p{color:#7f8c8d;margin:0 0 20px;font-size:1.1rem}.add-staff-btn{display:inline-flex;align-items:center;gap:8px;padding:12px 20px;background:linear-gradient(135deg,#3498db,#2980b9);color:#fff;border:none;border-radius:8px;font-size:1rem;font-weight:600;cursor:pointer;transition:all .3s ease;box-shadow:0 4px 15px #3498db4d}.add-staff-btn:hover{background:linear-gradient(135deg,#2980b9,#1f5f8b);transform:translateY(-2px);box-shadow:0 6px 20px #3498db66}.add-staff-btn .btn-icon{width:18px;height:18px}.add-staff-modal .modal-content{max-width:600px;width:90%;max-height:90vh;overflow-y:auto}.add-staff-modal .modal-header{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;padding:25px 30px;border-radius:12px 12px 0 0;display:flex;align-items:center;justify-content:space-between}.add-staff-modal .modal-header h3{margin:0;font-size:1.5rem;font-weight:600;display:flex;align-items:center;gap:12px}.add-staff-modal .modal-header .modal-icon{width:24px;height:24px}.add-staff-modal .modal-close{background:#fff3;border:none;border-radius:50%;width:40px;height:40px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .3s ease}.add-staff-modal .modal-close:hover{background:#ffffff4d;transform:scale(1.1)}.add-staff-modal .modal-close .close-icon{width:20px;height:20px;color:#fff}.add-staff-modal .modal-body{padding:30px;background:#f8f9fa}.add-staff-modal .form-container{background:#fff;border-radius:12px;padding:30px;box-shadow:0 4px 20px #0000001a}.add-staff-modal .form-group{margin-bottom:25px}.add-staff-modal .form-group label{display:block;margin-bottom:8px;font-weight:600;color:#2c3e50;font-size:1rem}.add-staff-modal .form-group label:after{content:"";display:inline-block;width:4px;height:4px;background:#e74c3c;border-radius:50%;margin-left:4px;vertical-align:middle}.add-staff-modal .form-group label:not([for*=department]):after{content:" *";color:#e74c3c;font-weight:700}.add-staff-modal .form-group input,.add-staff-modal .form-group select{width:100%;padding:15px 20px;border:2px solid #e1e8ed;border-radius:10px;font-size:1rem;background:#fff;transition:all .3s ease;box-sizing:border-box}.add-staff-modal .form-group input:focus,.add-staff-modal .form-group select:focus{outline:none;border-color:#3498db;box-shadow:0 0 0 4px #3498db1a;transform:translateY(-2px)}.add-staff-modal .form-group input::placeholder{color:#95a5a6;font-style:italic}.add-staff-modal .form-group select{cursor:pointer;background-image:url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 20 20'%3e%3cpath stroke='%236b7280' stroke-linecap='round' stroke-linejoin='round' stroke-width='1.5' d='m6 8 4 4 4-4'/%3e%3c/svg%3e");background-position:right 12px center;background-repeat:no-repeat;background-size:16px;padding-right:50px;appearance:none}.add-staff-modal .form-group select option{padding:10px;background:#fff;color:#2c3e50}.add-staff-modal .form-actions{display:flex;gap:20px;justify-content:flex-end;margin-top:40px;padding-top:25px;border-top:2px solid #e1e8ed}.add-staff-modal .form-actions .btn-secondary{padding:15px 30px;background:#f8f9fa;color:#6c757d;border:2px solid #e1e8ed;border-radius:10px;font-size:1rem;font-weight:600;cursor:pointer;transition:all .3s ease;min-width:120px}.add-staff-modal .form-actions .btn-secondary:hover{background:#e9ecef;border-color:#dee2e6;color:#495057;transform:translateY(-2px);box-shadow:0 4px 15px #0000001a}.add-staff-modal .form-actions .btn-primary{display:inline-flex;align-items:center;gap:10px;padding:15px 30px;background:linear-gradient(135deg,#3498db,#2980b9);color:#fff;border:none;border-radius:10px;font-size:1rem;font-weight:600;cursor:pointer;transition:all .3s ease;box-shadow:0 4px 15px #3498db4d;min-width:180px;justify-content:center}.add-staff-modal .form-actions .btn-primary:hover{background:linear-gradient(135deg,#2980b9,#1f5f8b);transform:translateY(-2px);box-shadow:0 6px 20px #3498db66}.add-staff-modal .form-actions .btn-primary:active{transform:translateY(0);box-shadow:0 2px 10px #3498db4d}.add-staff-modal .form-actions .btn-primary .btn-icon{width:20px;height:20px}.add-staff-modal .form-group input:invalid{border-color:#e74c3c}.add-staff-modal .form-group input:valid{border-color:#27ae60}.add-staff-modal .form-group input:valid:focus{border-color:#3498db}.add-staff-modal .form-group input:focus+label,.add-staff-modal .form-group select:focus+label{color:#3498db;transform:translateY(-2px)}.add-staff-modal .form-group{position:relative}.add-staff-modal .form-group input:focus,.add-staff-modal .form-group select:focus{animation:inputFocus .3s ease}@keyframes inputFocus{0%{transform:scale(1)}50%{transform:scale(1.02)}to{transform:scale(1)}}.add-staff-modal .form-group input:valid{animation:inputValid .5s ease}@keyframes inputValid{0%{border-color:#e1e8ed}50%{border-color:#27ae60;box-shadow:0 0 0 4px #27ae601a}to{border-color:#27ae60}}.add-staff-modal .modal-content{animation:modalSlideIn .3s ease}@keyframes modalSlideIn{0%{opacity:0;transform:translateY(-50px) scale(.9)}to{opacity:1;transform:translateY(0) scale(1)}}.add-staff-modal .form-container{animation:formFadeIn .5s ease .2s both}@keyframes formFadeIn{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.add-staff-modal .form-actions .btn-primary:disabled{opacity:.6;cursor:not-allowed;transform:none}.add-staff-modal .form-actions .btn-primary:disabled:hover{transform:none;box-shadow:0 4px 15px #3498db4d}@media(max-width:768px){.add-staff-modal .modal-content{width:95%;margin:20px}.add-staff-modal .modal-header{padding:20px}.add-staff-modal .modal-header h3{font-size:1.3rem}.add-staff-modal .modal-body,.add-staff-modal .form-container{padding:20px}.add-staff-modal .form-actions{flex-direction:column;gap:15px}.add-staff-modal .form-actions .btn-secondary,.add-staff-modal .form-actions .btn-primary{width:100%;justify-content:center}}@media(max-width:480px){.add-staff-modal .modal-content{width:98%;margin:10px}.add-staff-modal .modal-header{padding:15px}.add-staff-modal .modal-header h3{font-size:1.2rem}.add-staff-modal .modal-body,.add-staff-modal .form-container{padding:15px}.add-staff-modal .form-group input,.add-staff-modal .form-group select{padding:12px 15px;font-size:.9rem}.add-staff-modal .form-actions .btn-secondary,.add-staff-modal .form-actions .btn-primary{padding:12px 20px;font-size:.9rem}}.staff-detail-container{background:#fff;border-radius:12px;padding:30px;box-shadow:0 4px 20px #0000001a}.staff-detail-header{display:flex;align-items:center;gap:20px;margin-bottom:30px;padding-bottom:20px;border-bottom:2px solid #e1e8ed}.staff-detail-avatar{width:80px;height:80px;border-radius:50%;background:linear-gradient(135deg,#667eea,#764ba2);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:2rem;flex-shrink:0}.staff-detail-info h2{margin:0 0 8px;color:#2c3e50;font-size:1.8rem;font-weight:600}.staff-detail-role{margin:0 0 12px;color:#7f8c8d;font-size:1.1rem;font-weight:500}.staff-detail-content{margin-bottom:30px}.detail-section{margin-bottom:25px}.detail-section h4{margin:0 0 15px;color:#2c3e50;font-size:1.2rem;font-weight:600;border-bottom:1px solid #e1e8ed;padding-bottom:8px}.detail-section .detail-item{display:flex;justify-content:space-between;align-items:center;padding:12px 0;border-bottom:1px solid #f1f2f6}.detail-section .detail-item:last-child{border-bottom:none}.detail-section .detail-label{font-weight:600;color:#7f8c8d;font-size:.95rem}.detail-section .detail-value{color:#2c3e50;font-weight:500;font-size:.95rem}.staff-detail-actions{display:flex;gap:15px;justify-content:flex-end;padding-top:20px;border-top:2px solid #e1e8ed}.delete-confirmation{background:#fff;border-radius:12px;padding:30px;box-shadow:0 4px 20px #0000001a}.delete-warning{display:flex;align-items:center;gap:15px;margin-bottom:25px;padding:20px;background:#fff3cd;border:1px solid #ffeaa7;border-radius:8px}.warning-icon{width:24px;height:24px;color:#f39c12;flex-shrink:0}.delete-warning h4{margin:0;color:#856404;font-size:1.2rem;font-weight:600}.staff-to-delete{display:flex;align-items:center;gap:15px;margin-bottom:25px;padding:20px;background:#f8f9fa;border-radius:8px;border:1px solid #e1e8ed}.staff-to-delete .staff-info h3{margin:0 0 5px;color:#2c3e50;font-size:1.2rem;font-weight:600}.staff-to-delete .staff-info p{margin:0 0 3px;color:#7f8c8d;font-size:.9rem}.staff-to-delete .staff-email{color:#3498db!important;font-weight:500}.delete-warning-text{margin-bottom:30px;padding:20px;background:#f8d7da;border:1px solid #f5c6cb;border-radius:8px}.delete-warning-text p{margin:0 0 10px;color:#721c24;font-size:.95rem;line-height:1.5}.delete-warning-text p:last-child{margin-bottom:0}.delete-warning-text strong{font-weight:600}.btn-danger{display:inline-flex;align-items:center;gap:8px;padding:15px 30px;background:linear-gradient(135deg,#e74c3c,#c0392b);color:#fff;border:none;border-radius:10px;font-size:1rem;font-weight:600;cursor:pointer;transition:all .3s ease;box-shadow:0 4px 15px #e74c3c4d;min-width:180px;justify-content:center}.btn-danger:hover{background:linear-gradient(135deg,#c0392b,#a93226);transform:translateY(-2px);box-shadow:0 6px 20px #e74c3c66}.btn-danger:active{transform:translateY(0);box-shadow:0 2px 10px #e74c3c4d}.btn-danger .btn-icon{width:20px;height:20px}@media(max-width:768px){.staff-detail-header{flex-direction:column;text-align:center;gap:15px}.staff-detail-avatar{width:60px;height:60px;font-size:1.5rem}.staff-detail-info h2{font-size:1.5rem}.staff-detail-actions{flex-direction:column;gap:10px}.staff-detail-actions .btn-secondary,.staff-detail-actions .btn-primary{width:100%;justify-content:center}.delete-warning,.staff-to-delete{flex-direction:column;text-align:center;gap:10px}.form-actions .btn-danger{width:100%;justify-content:center}}.staff-list-container{background:#fff;border-radius:12px;overflow:hidden;box-shadow:0 4px 20px #0000001a}.staff-list-header{display:grid;grid-template-columns:2fr 1.5fr 2fr 1fr 1fr 1.5fr 1fr;gap:20px;padding:20px 25px;background:linear-gradient(135deg,#f8f9fa,#e9ecef);font-weight:600;color:#2c3e50;border-bottom:2px solid #dee2e6;font-size:.9rem;text-transform:uppercase;letter-spacing:.5px}.staff-list-row{display:grid;grid-template-columns:2fr 1.5fr 2fr 1fr 1fr 1.5fr 1fr;gap:20px;padding:20px 25px;border-bottom:1px solid #e1e8ed;transition:all .3s ease;align-items:center}.staff-list-row:hover{background-color:#f8f9fa;transform:translate(5px)}.staff-list-row:last-child{border-bottom:none}.staff-list-cell{display:flex;align-items:center;font-size:.9rem}.staff-member-info{display:flex;align-items:center;gap:12px}.staff-avatar-small{width:40px;height:40px;border-radius:50%;background:linear-gradient(135deg,#667eea,#764ba2);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:1rem;flex-shrink:0}.staff-name{display:flex;flex-direction:column}.staff-full-name{font-weight:600;color:#2c3e50;font-size:1rem}.staff-role{color:#7f8c8d;font-weight:500}.staff-email{color:#3498db;font-weight:500;word-break:break-all}.tickets-count{background:#e3f2fd;color:#1976d2;padding:4px 8px;border-radius:6px;font-weight:600;font-size:.8rem;min-width:30px;text-align:center}.resolution-time{color:#2c3e50;font-weight:500;font-size:.85rem}.staff-actions-list{display:flex;gap:8px;justify-content:center}.action-btn{width:32px;height:32px;border:none;border-radius:6px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .3s ease}.action-btn .action-icon{width:16px;height:16px}.view-btn{background:#e3f2fd;color:#1976d2}.view-btn:hover{background:#bbdefb;transform:scale(1.1)}.edit-btn{background:#fff3e0;color:#f57c00}.edit-btn:hover{background:#ffe0b2;transform:scale(1.1)}.delete-btn{background:#ffebee;color:#d32f2f}.delete-btn:hover{background:#ffcdd2;transform:scale(1.1)}.staff-list-row .status-badge{padding:6px 12px;border-radius:6px;font-size:.8rem;font-weight:600;text-transform:uppercase;letter-spacing:.5px}.staff-list-row .status-badge.status-active{background:#d4edda;color:#155724}.staff-list-row .status-badge.status-inactive{background:#f8d7da;color:#721c24}.staff-list-row .status-badge.status-pending{background:#fff3cd;color:#856404}.audit-logs .section-header{margin-bottom:30px;text-align:center}.audit-logs .section-header h2{color:#2c3e50;margin-bottom:8px;font-size:2rem;font-weight:600}.audit-logs .section-header p{color:#7f8c8d;margin:0 0 20px;font-size:1.1rem}.audit-logs .log-filters{display:flex;gap:16px;margin-bottom:24px;flex-wrap:wrap;align-items:center}.audit-logs .search-box{display:flex;align-items:center;gap:8px;background:#fff;padding:8px 12px;border-radius:8px;border:1px solid #e1e8ed;min-width:250px}.audit-logs .search-box input{border:none;outline:none;font-size:14px;background:transparent;flex:1}.audit-logs .search-icon{width:16px;height:16px;color:#7f8c8d}.audit-logs .filter-group{display:flex;align-items:center;gap:8px;background:#fff;padding:8px 12px;border-radius:8px;border:1px solid #e1e8ed}.audit-logs .filter-group select{border:none;outline:none;font-size:14px;background:transparent;cursor:pointer}.audit-logs .filter-icon{width:16px;height:16px;color:#7f8c8d}.audit-logs .btn-secondary{padding:8px 16px;background:#6c757d;color:#fff;border:none;border-radius:6px;font-size:14px;cursor:pointer;transition:all .2s;display:flex;align-items:center;gap:8px}.audit-logs .btn-secondary:hover:not(:disabled){background:#545b62}.audit-logs .btn-secondary:disabled{background:#dee2e6;color:#6c757d;cursor:not-allowed}.audit-logs .btn-primary{padding:10px 20px;background:#007bff;color:#fff;border:none;border-radius:8px;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s}.audit-logs .btn-primary:hover{background:#0056b3}.audit-logs .btn-icon{width:16px;height:16px}.audit-logs .no-results{text-align:center;padding:48px 24px;color:#6c757d}.audit-logs .no-results-content{max-width:400px;margin:0 auto}.audit-logs .no-results-icon{width:64px;height:64px;margin:0 auto 16px;color:#dee2e6}.audit-logs .no-results h3{margin:0 0 8px;color:#495057}.audit-logs .no-results p{margin:0 0 24px;color:#6c757d}.audit-logs .audit-summary{padding:16px 24px;background:#f8f9fa;border-top:1px solid #e9ecef;text-align:center;color:#6c757d;font-size:14px}.sla-management{padding:24px}.sla-management .section-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:32px;padding-bottom:16px;border-bottom:2px solid #e9ecef}.sla-management .section-header h2{margin:0 0 8px;color:#2c3e50;font-size:1.8rem}.sla-management .section-header p{margin:0;color:#7f8c8d;font-size:1.1rem}.sla-management .section-actions,.sla-management .edit-actions{display:flex;gap:12px;align-items:center}.sla-targets-management{display:flex;flex-direction:column;gap:32px}.sla-targets-management .targets-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:24px}.sla-targets-management .sla-row{display:grid;grid-template-columns:2fr 1fr;gap:24px;align-items:start}@media(max-width:992px){.sla-targets-management .sla-row{grid-template-columns:1fr}}.sla-targets-management .target-card{background:#fff;border:1px solid #e1e8ed;border-radius:12px;padding:24px;box-shadow:0 2px 8px #0000001a;transition:all .2s ease}.sla-targets-management .target-card:hover{box-shadow:0 4px 16px #00000026;transform:translateY(-2px)}.sla-targets-management .target-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;padding-bottom:12px;border-bottom:1px solid #e9ecef}.sla-targets-management .target-header h3{margin:0;color:#2c3e50;font-size:1.3rem}.sla-targets-management .priority-badge{padding:6px 12px;border-radius:20px;font-size:.8rem;font-weight:600;text-transform:uppercase;letter-spacing:.5px}.sla-targets-management .priority-badge.priority-critical{background:#fee;color:#e74c3c;border:1px solid #f5c6cb}.sla-targets-management .priority-badge.priority-high{background:#fff3cd;color:#856404;border:1px solid #ffeaa7}.sla-targets-management .priority-badge.priority-medium{background:#d1ecf1;color:#0c5460;border:1px solid #bee5eb}.sla-targets-management .priority-badge.priority-low{background:#d4edda;color:#155724;border:1px solid #c3e6cb}.sla-targets-management .edit-form{display:flex;flex-direction:column;gap:12px}.sla-targets-management .edit-form label{font-weight:600;color:#2c3e50;font-size:.9rem}.sla-targets-management .target-input{padding:12px 16px;border:2px solid #e1e8ed;border-radius:8px;font-size:1rem;transition:border-color .2s ease}.sla-targets-management .target-input:focus{outline:none;border-color:#007bff;box-shadow:0 0 0 3px #007bff1a}.sla-targets-management .edit-form small{color:#6c757d;font-size:.8rem}.sla-targets-management .target-display{display:flex;flex-direction:column;gap:12px}.sla-targets-management .target-info{display:flex;justify-content:space-between;align-items:center;padding:8px 0}.sla-targets-management .target-info .label{font-weight:600;color:#6c757d}.sla-targets-management .target-info .value{color:#2c3e50;font-weight:500}.sla-targets-management .status{padding:4px 8px;border-radius:12px;font-size:.8rem;font-weight:600;text-transform:uppercase;letter-spacing:.5px}.sla-targets-management .status.compliant{background:#d4edda;color:#155724}.sla-targets-management .status.noncompliant{background:#f8d7da;color:#721c24}.sla-targets-management .performance-summary{background:#f8f9fa;border-radius:12px;padding:24px;border:1px solid #e9ecef}.sla-targets-management .performance-summary h3{margin:0 0 20px;color:#2c3e50;font-size:1.4rem}.sla-targets-management .performance-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:16px}.sla-targets-management .performance-card{background:#fff;border:1px solid #e1e8ed;border-radius:8px;padding:16px;box-shadow:0 1px 4px #0000001a}.sla-targets-management .performance-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px;padding-bottom:8px;border-bottom:1px solid #e9ecef}.sla-targets-management .performance-header h4{margin:0;color:#2c3e50;font-size:1.1rem}.sla-targets-management .compliance-badge{padding:4px 8px;border-radius:12px;font-size:.8rem;font-weight:600}.sla-targets-management .compliance-badge.compliant{background:#d4edda;color:#155724}.sla-targets-management .compliance-badge.noncompliant{background:#f8d7da;color:#721c24}.sla-targets-management .performance-details p{margin:4px 0;color:#6c757d;font-size:.9rem}.sla-targets-management .performance-details strong{color:#2c3e50}.sla-targets-management .target-section{margin-bottom:16px;padding:12px;background:#f8f9fa;border-radius:8px;border-left:3px solid #3498db}.sla-targets-management .target-section h5{margin:0 0 8px;color:#2c3e50;font-size:.9rem;font-weight:600;text-transform:uppercase;letter-spacing:.5px}.sla-targets-management .edit-form{padding:8px 0}.sla-targets-management .input-group{display:flex;flex-direction:column;gap:6px}.sla-targets-management .input-group label{font-size:.85rem;color:#6b7280;font-weight:500}.sla-targets-management .target-input{padding:8px 12px;border:2px solid #e5e7eb;border-radius:6px;font-size:.9rem;color:#2c3e50;background:#fff;transition:all .2s ease}.sla-targets-management .target-input:focus{outline:none;border-color:#3498db;box-shadow:0 0 0 3px #3498db1a}.sla-targets-management .target-input::placeholder{color:#9ca3af;font-style:italic}.target-status-indicator{margin-top:8px}.status-badge{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;border-radius:20px;font-size:.8rem;font-weight:600;text-transform:uppercase;letter-spacing:.5px}.status-badge.default{background:#3498db1a;color:#3498db;border:1px solid rgba(52,152,219,.2)}.status-badge.custom{background:#10b9811a;color:#10b981;border:1px solid rgba(16,185,129,.2)}.status-badge .status-icon{width:14px;height:14px}@media(max-width:768px){.sla-management .section-header{flex-direction:column;align-items:flex-start;gap:16px}.sla-targets-management .targets-grid,.sla-targets-management .performance-grid{grid-template-columns:1fr}}.audit-filters{display:flex;gap:20px;margin-bottom:30px;flex-wrap:wrap;align-items:center}.audit-filters .search-box{flex:1;min-width:300px;position:relative}.audit-filters .search-box input{width:100%;padding:12px 15px 12px 45px;border:2px solid #e1e8ed;border-radius:8px;font-size:1rem;background:#fff;transition:border-color .3s ease}.audit-filters .search-box input:focus{outline:none;border-color:#3498db;box-shadow:0 0 0 3px #3498db1a}.audit-filters .search-icon{position:absolute;left:15px;top:50%;transform:translateY(-50%);width:18px;height:18px;color:#7f8c8d}.audit-filters .filter-group{position:relative;min-width:150px}.audit-filters .filter-group select{width:100%;padding:12px 15px 12px 45px;border:2px solid #e1e8ed;border-radius:8px;font-size:1rem;background:#fff;cursor:pointer;transition:border-color .3s ease}.audit-filters .filter-group select:focus{outline:none;border-color:#3498db;box-shadow:0 0 0 3px #3498db1a}.audit-filters .filter-icon{position:absolute;left:15px;top:50%;transform:translateY(-50%);width:18px;height:18px;color:#7f8c8d;pointer-events:none}.audit-table{background:#fff;border-radius:12px;overflow:hidden;box-shadow:0 4px 15px #0000001a}.audit-table .table-header{display:grid;grid-template-columns:150px 150px 2fr 150px 120px;gap:15px;padding:15px 20px;background:#f8f9fa;font-weight:600;color:#2c3e50;border-bottom:2px solid #e1e8ed}.audit-table .table-row{display:grid;grid-template-columns:150px 150px 2fr 150px 120px;gap:15px;padding:15px 20px;border-bottom:1px solid #e1e8ed;transition:background-color .2s ease}.audit-table .table-row:hover{background-color:#f8f9fa}.audit-table .table-row:last-child{border-bottom:none}.audit-table .table-cell{display:flex;align-items:center;font-size:.9rem}.action-badge{padding:4px 8px;border-radius:4px;font-size:.8rem;font-weight:500;background:#e3f2fd;color:#1976d2}.description-text{color:#2c3e50;line-height:1.4}.user-name{font-weight:500;color:#2c3e50}.ticket-ref{font-family:Courier New,monospace;font-weight:600;color:#3498db}.sla-monitoring .section-header{margin-bottom:30px;text-align:center}.sla-monitoring .section-header h2{color:#2c3e50;margin-bottom:8px;font-size:2rem;font-weight:600}.sla-monitoring .section-header p{color:#7f8c8d;margin:0;font-size:1.1rem}.sla-overview{margin-bottom:40px}.performance-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:30px;padding:25px;background:linear-gradient(135deg,#3498db,#2980b9);border-radius:16px;color:#fff;box-shadow:0 8px 32px #3498db4d}.header-content h3{display:flex;align-items:center;gap:12px;margin:0 0 8px;font-size:1.8rem;font-weight:700;color:#fff}.header-icon{width:28px;height:28px;color:gold}.header-content p{margin:0;font-size:1rem;color:#ffffffe6;font-weight:400}.performance-status{display:flex;align-items:center}.status-indicator{display:flex;align-items:center;gap:8px;padding:12px 20px;border-radius:25px;font-weight:600;font-size:.9rem;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(255,255,255,.2)}.status-indicator.excellent{background:#22c55e33;color:#22c55e;border-color:#22c55e4d}.status-indicator.good{background:#fff;color:#3b82f6;border:2px solid #3b82f6;border-radius:50px;padding:14px 24px;box-shadow:0 4px 15px #3b82f633}.status-indicator.needs-improvement{background:#ef444433;color:#ef4444;border-color:#ef44444d}.performance-metrics-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:20px}.metric-card{background:#fff;border-radius:16px;padding:24px;box-shadow:0 4px 20px #00000014;border:1px solid rgba(0,0,0,.05);transition:all .3s ease;position:relative;overflow:hidden}.metric-card:hover{transform:translateY(-4px);box-shadow:0 8px 30px #0000001f}.metric-card.primary,.metric-card.secondary,.metric-card.tertiary,.metric-card.quaternary{border-left:4px solid #4984b8}.metric-header{display:flex;align-items:center;gap:16px;margin-bottom:20px}.metric-icon{width:48px;height:48px;border-radius:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.metric-card.primary .metric-icon,.metric-card.secondary .metric-icon,.metric-card.tertiary .metric-icon,.metric-card.quaternary .metric-icon{background:linear-gradient(135deg,#3498db,#2980b9);color:#fff}.metric-icon .icon{width:24px;height:24px}.metric-info{flex:1}.metric-label{display:block;font-size:.9rem;color:#6b7280;font-weight:500;margin-bottom:4px;text-transform:uppercase;letter-spacing:.5px}.metric-value{display:block;font-size:2rem;font-weight:700;color:#1f2937;line-height:1}.metric-footer{margin-top:20px}.progress-bar{width:100%;height:8px;background:#e5e7eb;border-radius:4px;overflow:hidden;margin-bottom:12px}.progress-fill{height:100%;background:linear-gradient(90deg,#3b82f6,#1d4ed8);border-radius:4px;transition:width .3s ease}.metric-trend{display:flex;align-items:center;gap:6px;font-size:.85rem;font-weight:600;color:#6b7280}.trend-icon{width:14px;height:14px}.trend-icon.up{color:#10b981}.trend-icon.down{color:#ef4444}.metric-details{display:flex;flex-direction:column;gap:8px}.detail-item{display:flex;align-items:center;gap:8px;font-size:.85rem;color:#6b7280}.detail-icon{width:14px;height:14px;color:#9ca3af}.breach-status{display:flex;align-items:center}.status-good{display:flex;align-items:center;gap:8px;color:#10b981;font-weight:600;font-size:.9rem}.status-warning{display:flex;align-items:center;gap:8px;color:#f59e0b;font-weight:600;font-size:.9rem}@media(max-width:1200px){.performance-metrics-grid{grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:18px}}@media(max-width:768px){.performance-header{flex-direction:column;gap:16px;text-align:center}.performance-metrics-grid{grid-template-columns:1fr;gap:16px}.metric-card{padding:20px}.header-content h3{font-size:1.5rem}}.sla-targets h3{color:#2c3e50;margin-bottom:20px;font-size:1.5rem;font-weight:600}.sla-targets-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:20px;margin-bottom:30px}.sla-target{background:#fff;border-radius:12px;padding:20px;box-shadow:0 4px 15px #0000001a;transition:transform .3s ease}.sla-target:hover{transform:translateY(-5px)}.target-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:15px}.priority{padding:6px 12px;border-radius:6px;font-size:.8rem;font-weight:600;text-transform:uppercase}.priority.critical{background:#e74c3c;color:#fff}.priority.high{background:#e67e22;color:#fff}.priority.medium{background:#f39c12;color:#fff}.priority.low{background:#27ae60;color:#fff}.compliance{font-size:.9rem;font-weight:600;color:#27ae60}.target-details p{margin:5px 0;color:#7f8c8d;font-size:.9rem}.breaches-list{background:#fff;border-radius:12px;overflow:hidden;box-shadow:0 4px 15px #0000001a}.breach-item{display:flex;justify-content:space-between;align-items:center;padding:20px;border-bottom:1px solid #e1e8ed}.breach-item:last-child{border-bottom:none}.breach-info{display:flex;flex-direction:column;gap:4px}.breach-ticket{font-weight:600;color:#2c3e50}.breach-department{color:#7f8c8d;font-size:.9rem}.breach-details{display:flex;flex-direction:column;gap:4px;text-align:right}.breach-time{color:#e74c3c;font-weight:600}.breach-target{color:#7f8c8d;font-size:.9rem}.login-container{min-height:100vh;display:flex;align-items:center;justify-content:center;position:relative;background:linear-gradient(135deg,#60a5fa,#3b82f6,#2563eb);overflow:hidden}.login-background{position:absolute;top:0;left:0;width:100%;height:100%;z-index:1}.login-shapes{position:relative;width:100%;height:100%}.shape{position:absolute;border-radius:50%;background:#ffffff1a;animation:float 6s ease-in-out infinite}.shape-1{width:200px;height:200px;top:10%;left:10%;animation-delay:0s}.shape-2{width:150px;height:150px;top:60%;right:15%;animation-delay:2s}.shape-3{width:100px;height:100px;bottom:20%;left:20%;animation-delay:4s}@keyframes float{0%,to{transform:translateY(0) rotate(0)}50%{transform:translateY(-20px) rotate(180deg)}}.login-content{position:relative;z-index:2;width:100%;max-width:450px;padding:20px}.login-card{background:#fffffff2;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border-radius:20px;padding:40px;box-shadow:0 20px 40px #0000001a;border:1px solid rgba(255,255,255,.2)}.login-header{text-align:center;margin-bottom:40px}.login-logo{display:flex;align-items:center;justify-content:center;gap:12px;margin-bottom:20px}.logo-icon{width:40px;height:40px;color:#3b82f6}.login-logo h1{font-size:2.5rem;font-weight:700;color:#2c3e50;margin:0;letter-spacing:2px}.login-header h2{font-size:1.8rem;font-weight:600;color:#2c3e50;margin:0 0 8px}.login-header p{color:#7f8c8d;font-size:1rem;margin:0}.login-form{margin-bottom:30px}.login-form .form-group{margin-bottom:25px}.login-form .form-group label{display:block;margin-bottom:8px;font-weight:600;color:#2c3e50;font-size:.95rem}.input-container{position:relative;display:flex;align-items:center}.input-icon{position:absolute;left:15px;z-index:2;color:#7f8c8d}.input-icon .icon{width:20px;height:20px}.login-form input{width:100%;padding:15px 15px 15px 50px;border:2px solid #e1e8ed;border-radius:12px;font-size:1rem;background:#fff;transition:all .3s ease;box-sizing:border-box}.login-form input:focus{outline:none;border-color:#3b82f6;box-shadow:0 0 0 4px #3b82f61a;transform:translateY(-2px)}.login-form input::placeholder{color:#95a5a6;font-style:italic}.password-toggle{position:absolute;right:15px;background:none;border:none;color:#7f8c8d;cursor:pointer;padding:5px;border-radius:6px;transition:all .3s ease;z-index:2}.password-toggle:hover{color:#3b82f6;background:#3b82f61a}.password-toggle .icon{width:20px;height:20px}.form-options{display:flex;justify-content:space-between;align-items:center;margin-bottom:30px}.remember-me{display:flex;align-items:center;gap:8px;cursor:pointer;font-size:.9rem;color:#7f8c8d}.remember-me input[type=checkbox]{display:none}.checkmark{width:18px;height:18px;border:2px solid #e1e8ed;border-radius:4px;position:relative;transition:all .3s ease}.remember-me input[type=checkbox]:checked+.checkmark{background:#3b82f6;border-color:#3b82f6}.remember-me input[type=checkbox]:checked+.checkmark:after{content:"✓";position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);color:#fff;font-size:12px;font-weight:700}.forgot-password{color:#3b82f6;text-decoration:none;font-size:.9rem;font-weight:500;transition:color .3s ease}.forgot-password:hover{color:#2563eb;text-decoration:underline}.login-button{width:100%;padding:15px;background:linear-gradient(135deg,#60a5fa,#3b82f6,#2563eb);color:#fff;border:none;border-radius:12px;font-size:1.1rem;font-weight:600;cursor:pointer;transition:all .3s ease;display:flex;align-items:center;justify-content:center;gap:10px;box-shadow:0 4px 15px #3b82f64d}.login-button:hover:not(:disabled){background:linear-gradient(135deg,#3b82f6,#2563eb,#1d4ed8);transform:translateY(-2px);box-shadow:0 6px 20px #3b82f666}.login-button:active:not(:disabled){transform:translateY(0);box-shadow:0 2px 10px #3b82f64d}.login-button:disabled{opacity:.7;cursor:not-allowed;transform:none}.login-button .button-icon{width:20px;height:20px}.loading-spinner{width:20px;height:20px;border:2px solid rgba(255,255,255,.3);border-top:2px solid white;border-radius:50%;animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.login-footer{text-align:center;padding-top:20px;border-top:1px solid #e1e8ed}.login-footer p{margin:0 0 15px;color:#7f8c8d;font-size:.9rem;font-weight:500}.demo-credentials{display:flex;flex-direction:column;gap:8px}.credential-item{background:#f8f9fa;padding:10px 15px;border-radius:8px;font-size:.85rem;color:#2c3e50;border:1px solid #e1e8ed}.credential-item strong{color:#3b82f6;font-weight:600}.otp-container{min-height:100vh;display:flex;align-items:center;justify-content:center;position:relative;background:linear-gradient(135deg,#60a5fa,#3b82f6,#2563eb);overflow:hidden}.otp-background{position:absolute;top:0;left:0;width:100%;height:100%;z-index:1}.otp-shapes{position:relative;width:100%;height:100%}.otp-shapes .shape{position:absolute;border-radius:50%;background:#ffffff1a;animation:float 6s ease-in-out infinite}.otp-shapes .shape-1{width:180px;height:180px;top:15%;left:15%;animation-delay:0s}.otp-shapes .shape-2{width:120px;height:120px;top:65%;right:20%;animation-delay:2s}.otp-shapes .shape-3{width:80px;height:80px;bottom:25%;left:25%;animation-delay:4s}.otp-content{position:relative;z-index:2;width:100%;max-width:450px;padding:20px}.otp-card{background:#fffffff2;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border-radius:20px;padding:40px;box-shadow:0 20px 40px #0000001a;border:1px solid rgba(255,255,255,.2)}.otp-header{text-align:center;margin-bottom:40px}.otp-logo{display:flex;align-items:center;justify-content:center;gap:12px;margin-bottom:20px}.otp-logo .logo-icon{width:40px;height:40px;color:#3b82f6}.otp-logo h1{font-size:2.5rem;font-weight:700;color:#2c3e50;margin:0;letter-spacing:2px}.otp-header h2{font-size:1.8rem;font-weight:600;color:#2c3e50;margin:0 0 8px}.otp-header p{color:#7f8c8d;font-size:1rem;margin:0}.otp-form{margin-bottom:30px}.otp-inputs{display:flex;justify-content:center;gap:12px;margin-bottom:30px}.otp-input{width:50px;height:50px;border:2px solid #e1e8ed;border-radius:12px;text-align:center;font-size:1.5rem;font-weight:600;color:#2c3e50;background:#fff;transition:all .3s ease;outline:none}.otp-input:focus{border-color:#3b82f6;box-shadow:0 0 0 4px #3b82f61a;transform:translateY(-2px)}.otp-input.filled{border-color:#3b82f6;background:#3b82f60d}.otp-input::placeholder{color:#cbd5e1}.otp-timer{text-align:center;margin-bottom:30px}.timer-display{display:flex;align-items:center;justify-content:center;gap:8px;color:#7f8c8d;font-size:.9rem;font-weight:500}.timer-icon{width:16px;height:16px;color:#3b82f6}.resend-button{background:none;border:none;color:#3b82f6;font-size:.9rem;font-weight:500;cursor:pointer;display:flex;align-items:center;gap:8px;padding:8px 16px;border-radius:8px;transition:all .3s ease}.resend-button:hover:not(:disabled){background:#3b82f61a;color:#2563eb}.resend-button:disabled{opacity:.7;cursor:not-allowed}.resend-icon{width:16px;height:16px}.verify-button{width:100%;padding:15px;background:linear-gradient(135deg,#60a5fa,#3b82f6,#2563eb);color:#fff;border:none;border-radius:12px;font-size:1.1rem;font-weight:600;cursor:pointer;transition:all .3s ease;display:flex;align-items:center;justify-content:center;gap:10px;box-shadow:0 4px 15px #3b82f64d}.verify-button:hover:not(:disabled){background:linear-gradient(135deg,#3b82f6,#2563eb,#1d4ed8);transform:translateY(-2px);box-shadow:0 6px 20px #3b82f666}.verify-button:active:not(:disabled){transform:translateY(0);box-shadow:0 2px 10px #3b82f64d}.verify-button:disabled{opacity:.5;cursor:not-allowed;transform:none}.verify-button .button-icon{width:20px;height:20px}.loading-spinner-small{width:16px;height:16px;border:2px solid rgba(59,130,246,.3);border-top:2px solid #3b82f6;border-radius:50%;animation:spin 1s linear infinite}.otp-footer{text-align:center;padding-top:20px;border-top:1px solid #e1e8ed}.back-button{background:none;border:none;color:#7f8c8d;font-size:.9rem;font-weight:500;cursor:pointer;display:flex;align-items:center;gap:8px;margin:0 auto 20px;padding:8px 16px;border-radius:8px;transition:all .3s ease}.back-button:hover{color:#3b82f6;background:#3b82f61a}.back-icon{width:16px;height:16px}.demo-info{background:#f8f9fa;padding:12px 16px;border-radius:8px;border:1px solid #e1e8ed}.demo-info p{margin:0;font-size:.85rem;color:#2c3e50}.demo-info strong{color:#3b82f6;font-weight:600}@media(max-width:768px){.otp-content{max-width:100%;padding:15px}.otp-card{padding:30px 25px}.otp-logo h1{font-size:2rem}.otp-header h2{font-size:1.5rem}.otp-inputs{gap:8px}.otp-input{width:45px;height:45px;font-size:1.3rem}}@media(max-width:480px){.otp-card{padding:25px 20px}.otp-logo h1{font-size:1.8rem}.otp-header h2{font-size:1.3rem}.otp-inputs{gap:6px}.otp-input{width:40px;height:40px;font-size:1.2rem}.verify-button{padding:12px;font-size:1rem}}.auth-loading{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#60a5fa,#3b82f6,#2563eb)}.loading-container{text-align:center;background:#fffffff2;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border-radius:20px;padding:40px;box-shadow:0 20px 40px #0000001a;border:1px solid rgba(255,255,255,.2)}.loading-spinner-large{width:40px;height:40px;border:4px solid rgba(59,130,246,.3);border-top:4px solid #3b82f6;border-radius:50%;animation:spin 1s linear infinite;margin:0 auto 20px}.loading-container p{color:#2c3e50;font-size:1rem;font-weight:500;margin:0}.public-notice{background:linear-gradient(135deg,#e3f2fd,#bbdefb);border:1px solid #2196f3;border-radius:12px;padding:20px;margin-bottom:30px;box-shadow:0 4px 12px #2196f31a}.notice-content{display:flex;align-items:flex-start;gap:15px}.notice-icon{width:24px;height:24px;color:#1976d2;margin-top:2px;flex-shrink:0}.notice-text h4{margin:0 0 8px;color:#1976d2;font-size:1.1rem;font-weight:600}.notice-text p{margin:0;color:#1565c0;font-size:.95rem;line-height:1.5}@media(max-width:768px){.public-notice{padding:15px;margin-bottom:20px}.notice-content{gap:12px}.notice-icon{width:20px;height:20px}.notice-text h4{font-size:1rem}.notice-text p{font-size:.9rem}}@media(max-width:768px){.login-content{max-width:100%;padding:15px}.login-card{padding:30px 25px}.login-logo h1{font-size:2rem}.login-header h2{font-size:1.5rem}.form-options{flex-direction:column;gap:15px;align-items:flex-start}.demo-credentials{gap:6px}.credential-item{font-size:.8rem;padding:8px 12px}}@media(max-width:480px){.login-card{padding:25px 20px}.login-logo h1{font-size:1.8rem}.login-header h2{font-size:1.3rem}.login-form input{padding:12px 12px 12px 45px;font-size:.95rem}.login-button{padding:12px;font-size:1rem}}@media(max-width:768px){.hod-dashboard{padding:10px}.hod-dashboard .dashboard-header h1{font-size:2rem}.hod-dashboard .dashboard-layout{flex-direction:column;gap:10px}.hod-dashboard .dashboard-sidebar{width:100%;position:relative;top:0;height:auto;max-height:none;padding:10px 0;flex-direction:row;overflow-x:auto;overflow-y:hidden;gap:8px}.hod-dashboard .sidebar-button{padding:12px 16px;font-size:.85rem;border-left:none;border-bottom:3px solid transparent;white-space:nowrap;min-width:fit-content}.hod-dashboard .sidebar-button.active{border-left:none;border-bottom-color:#3498db}.hod-dashboard .sidebar-icon{width:18px;height:18px}.hod-dashboard .dashboard-tabs{flex-direction:column;align-items:center}.hod-dashboard .tab-button{width:100%;max-width:300px;justify-content:center}.hod-dashboard .dashboard-content{padding:20px}.hod-overview .stats-grid{grid-template-columns:1fr}.department-tickets .filters-section{flex-direction:column;align-items:stretch}.department-tickets .search-filter{min-width:auto}.department-tickets .dropdown-filters{justify-content:center}.staff-list-header,.staff-list-row{grid-template-columns:1fr;gap:10px}.staff-list-cell{justify-content:space-between;padding:8px 0;border-bottom:1px solid #e1e8ed}.staff-list-cell:before{content:attr(data-label);font-weight:600;color:#7f8c8d;margin-right:10px}.staff-list-header{display:none}.staff-member-info{flex-direction:column;align-items:flex-start;gap:8px}.staff-actions-list{justify-content:flex-end}.audit-filters{flex-direction:column;align-items:stretch}.audit-filters .search-box{min-width:auto}.audit-table .table-header,.audit-table .table-row{grid-template-columns:1fr;gap:10px}.audit-table .table-cell{justify-content:space-between;padding:8px 0;border-bottom:1px solid #e1e8ed}.audit-table .table-cell:before{content:attr(data-label);font-weight:600;color:#7f8c8d;margin-right:10px}.sla-targets-grid,.metric-grid{grid-template-columns:1fr}}.tickets-management{padding:24px;background:#fff;border-radius:12px;box-shadow:0 2px 8px #0000001a;margin-bottom:24px}.tickets-management .section-header{margin-bottom:24px;padding-bottom:16px;border-bottom:1px solid #e1e8ed}.tickets-management .section-header h2{color:#2c3e50;font-size:1.5rem;font-weight:600;margin:0 0 8px}.tickets-management .section-header p{color:#7f8c8d;font-size:1rem;margin:0}.no-users-message{padding:16px;background:#f8f9fa;border:1px solid #e1e8ed;border-radius:8px;text-align:center}.no-users-message p{margin:0 0 8px;color:#7f8c8d;font-size:.9rem}.no-users-message p:last-child{margin-bottom:0;font-style:italic;color:#95a5a6}.clear-filters-btn{background:#f8f9fa;border:1px solid #dee2e6;color:#6c757d;padding:8px 16px;border-radius:6px;font-size:.9rem;cursor:pointer;transition:all .2s ease;white-space:nowrap}.clear-filters-btn:hover:not(:disabled){background:#e9ecef;border-color:#adb5bd;color:#495057}.filter-results{margin:15px 0;padding:10px 0;border-bottom:1px solid #e9ecef}.filter-results p{color:#6c757d;font-size:.9rem;margin:0}.filter-active{color:#667eea;font-weight:500}.no-results{padding:60px 20px;text-align:center;background:#f8f9fa;border-radius:8px;margin:20px 0}.no-results-content{max-width:400px;margin:0 auto}.no-results-icon{width:64px;height:64px;color:#adb5bd;margin:0 auto 20px}.no-results h3{color:#495057;margin-bottom:10px;font-size:1.2rem}.no-results p{color:#6c757d;margin-bottom:20px;line-height:1.5}.delete-modal{max-width:500px;width:90%}.delete-warning{display:flex;align-items:center;gap:1rem;margin-bottom:1.5rem;padding:1rem;background:#fff3cd;border:1px solid #ffeaa7;border-radius:6px}.warning-icon{color:#856404;font-size:1.5rem;flex-shrink:0}.delete-warning h4{color:#856404;margin:0 0 .25rem;font-size:1.1rem}.delete-warning p{color:#856404;margin:0;font-size:.9rem}.user-to-delete{margin-bottom:1.5rem;padding:1rem;background:#f8f9fa;border-radius:6px;border:1px solid #e9ecef}.user-to-delete .user-info{display:flex;align-items:center;gap:1rem}.user-to-delete .user-avatar{width:50px;height:50px;border-radius:50%;background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:1.1rem}.user-to-delete .user-details h4{margin:0 0 .25rem;color:#2c3e50;font-size:1.1rem}.user-to-delete .user-details p{margin:0 0 .5rem;color:#6c757d;font-size:.9rem}.user-to-delete .user-meta{display:flex;gap:.5rem;flex-wrap:wrap}.department-badge{background:#e3f2fd;color:#1976d2;padding:.25rem .5rem;border-radius:4px;font-size:.8rem;font-weight:500}.delete-warning-text{background:#f8d7da;border:1px solid #f5c6cb;border-radius:6px;padding:1rem}.delete-warning-text p{color:#721c24;margin:0 0 .5rem;font-weight:500}.delete-warning-text ul{color:#721c24;margin:0;padding-left:1.5rem}.delete-warning-text li{margin-bottom:.25rem;font-size:.9rem}.modal-footer{display:flex;gap:1rem;justify-content:flex-end;padding-top:1rem;border-top:1px solid #e9ecef}.delete-modal .modal-footer{display:flex;gap:1rem;justify-content:flex-end;align-items:center;padding:1.5rem 2rem;border-top:1px solid #e9ecef;background:#f8f9fa}.delete-modal .modal-footer .btn-secondary,.delete-modal .modal-footer .btn-danger{display:flex;align-items:center;justify-content:center;gap:.5rem;padding:.75rem 1.5rem;border-radius:6px;font-weight:500;cursor:pointer;transition:all .3s ease;min-width:120px}.view-user-modal{max-width:600px;width:90%;max-height:90vh;overflow-y:auto}.view-user-modal .modal-footer{display:flex;gap:1rem;justify-content:flex-end;align-items:center;padding:1.5rem 2rem;border-top:1px solid #e9ecef;background:#f8f9fa}.view-user-modal .modal-footer .btn-secondary,.view-user-modal .modal-footer .btn-primary{display:flex;align-items:center;justify-content:center;gap:.5rem;padding:.75rem 1.5rem;border-radius:6px;font-weight:500;cursor:pointer;transition:all .3s ease;min-width:120px}.user-detail-container{background:#fff;border-radius:12px;overflow:hidden}.user-detail-header{display:flex;align-items:center;gap:20px;padding:30px;background:linear-gradient(135deg,#667eea,#764ba2);color:#fff}.user-avatar-large{width:80px;height:80px;border-radius:50%;background:#fff3;display:flex;align-items:center;justify-content:center;font-size:2rem;font-weight:700;color:#fff;border:3px solid rgba(255,255,255,.3)}.user-detail-info h2{margin:0 0 8px;font-size:1.8rem;font-weight:600}.user-email{margin:0 0 15px;font-size:1.1rem;opacity:.9}.user-badges{display:flex;gap:10px;flex-wrap:wrap}.user-detail-content{padding:30px}.detail-section{margin-bottom:30px}.detail-section:last-child{margin-bottom:0}.detail-section h4{margin:0 0 20px;font-size:1.2rem;font-weight:600;color:#2c3e50;border-bottom:2px solid #e9ecef;padding-bottom:10px}.detail-item{display:flex;justify-content:space-between;align-items:center;padding:12px 0;border-bottom:1px solid #f8f9fa}.detail-item:last-child{border-bottom:none}.detail-label{font-weight:500;color:#6c757d;min-width:120px}.detail-value{color:#2c3e50;font-weight:500;text-align:right;flex:1}.permissions-list{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}.permission-badge{background:#e3f2fd;color:#1976d2;padding:4px 12px;border-radius:20px;font-size:.85rem;font-weight:500}.dept-actions .btn-icon:has(.action-icon){background:#fff;border:1px solid #e1e8ed;border-radius:6px;padding:8px;transition:all .2s ease}.dept-actions .btn-icon:has(.action-icon):hover{background:#f8f9fa;border-color:#3498db;transform:translateY(-1px);box-shadow:0 2px 8px #0000001a}@media(max-width:768px){.view-user-modal{width:95%;margin:20px}.user-detail-header{flex-direction:column;text-align:center;gap:15px;padding:20px}.user-avatar-large{width:60px;height:60px;font-size:1.5rem}.user-detail-info h2{font-size:1.5rem}.user-detail-content{padding:20px}.detail-item{flex-direction:column;align-items:flex-start;gap:5px}.detail-label{min-width:auto}.detail-value{text-align:left}}.ticket-lookup{min-height:100vh;background:#fff;padding:2rem 1rem;display:flex;align-items:center;justify-content:center}.lookup-container{background:#fff;border-radius:20px;box-shadow:0 20px 40px #0000001a;padding:3rem;max-width:800px;width:100%;margin:0 auto}.lookup-header{text-align:center;margin-bottom:2rem}.lookup-header h1{font-size:2.5rem;font-weight:700;color:#2c3e50;margin-bottom:.5rem}.lookup-header p{font-size:1.1rem;color:#6c757d;margin:0}.search-section{margin-bottom:2rem}.search-form{width:100%}.search-input-group{display:flex;align-items:center;background:#f8f9fa;border-radius:12px;padding:.5rem;border:2px solid #e9ecef;transition:all .3s ease}.search-input-group:focus-within{border-color:#667eea;box-shadow:0 0 0 3px #667eea1a}.search-icon{width:20px;height:20px;color:#6c757d;margin:0 1rem}.search-input{flex:1;border:none;background:transparent;font-size:1rem;padding:.75rem 0;outline:none;color:#2c3e50}.search-input::placeholder{color:#adb5bd}.search-btn{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border:none;border-radius:8px;padding:.75rem 1.5rem;font-size:1rem;font-weight:600;cursor:pointer;transition:all .3s ease;min-width:120px}.search-btn:hover:not(:disabled){transform:translateY(-2px);box-shadow:0 8px 25px #667eea4d}.search-btn:disabled{opacity:.6;cursor:not-allowed;transform:none}.error-message{display:flex;align-items:center;gap:.5rem;background:#f8d7da;color:#721c24;padding:1rem;border-radius:8px;border:1px solid #f5c6cb;margin-bottom:1rem}.error-icon{width:20px;height:20px;flex-shrink:0}.ticket-details{background:#f8f9fa;border-radius:12px;overflow:hidden;box-shadow:0 4px 20px #0000001a}.ticket-header{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;padding:1.5rem;display:flex;justify-content:space-between;align-items:center}.ticket-title{display:flex;align-items:center;gap:.75rem}.ticket-icon{width:24px;height:24px}.ticket-title h2{margin:0;font-size:1.5rem;font-weight:600}.ticket-status{display:flex;align-items:center;gap:.5rem}.status-badge{background:#fff3;padding:.5rem 1rem;border-radius:20px;font-weight:600;font-size:.9rem}.ticket-content{padding:2rem}.ticket-info-grid{display:grid;gap:2rem}.info-section,.description-section,.attachments-section,.comments-section{background:#fff;border-radius:8px;padding:1.5rem;box-shadow:0 2px 10px #0000000d}.info-section h3,.description-section h3,.attachments-section h3,.comments-section h3{margin:0 0 1rem;font-size:1.2rem;font-weight:600;color:#2c3e50;border-bottom:2px solid #e9ecef;padding-bottom:.5rem}.info-grid{display:grid;gap:1rem}.info-item{display:flex;align-items:center;gap:1rem;padding:.75rem 0;border-bottom:1px solid #f8f9fa}.info-item:last-child{border-bottom:none}.info-item label{font-weight:600;color:#495057;min-width:120px;flex-shrink:0}.info-item span{color:#2c3e50;display:flex;align-items:center;gap:.5rem}.priority-badge{padding:.25rem .75rem;border-radius:12px;font-size:.85rem;font-weight:600;text-transform:uppercase}.priority-critical{background:#f8d7da;color:#721c24}.priority-high{background:#fff3cd;color:#856404}.priority-medium{background:#d1ecf1;color:#0c5460}.priority-low{background:#d4edda;color:#155724}.status-info{display:flex;align-items:center;gap:.5rem}.status-icon{width:16px;height:16px}.status-icon.new{color:#6c757d}.status-icon.acknowledged{color:#17a2b8}.status-icon.assigned{color:#ffc107}.status-icon.in-progress{color:#fd7e14}.status-icon.resolved{color:#28a745}.status-icon.closed{color:#6c757d}.department-badge{display:flex;align-items:center;gap:.5rem;background:#e3f2fd;color:#1976d2;padding:.25rem .75rem;border-radius:12px;font-size:.85rem;font-weight:600}.dept-icon{width:14px;height:14px}.date-icon,.user-icon{width:16px;height:16px;color:#6c757d}.description-content{background:#f8f9fa;padding:1rem;border-radius:6px;border-left:4px solid #667eea;line-height:1.6;color:#495057}.attachments-list{display:flex;flex-direction:column;gap:.75rem}.attachment-item{display:flex;align-items:center;gap:.75rem;padding:.75rem;background:#f8f9fa;border-radius:6px;border:1px solid #e9ecef}.attachment-icon{width:20px;height:20px;color:#6c757d;flex-shrink:0}.attachment-name{flex:1;color:#495057;font-weight:500}.download-btn{display:flex;align-items:center;gap:.5rem;background:#28a745;color:#fff;border:none;padding:.5rem 1rem;border-radius:6px;font-size:.85rem;font-weight:500;cursor:pointer;transition:all .2s ease}.download-btn:hover{background:#218838;transform:translateY(-1px)}.download-icon{width:14px;height:14px}.comments-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem}.view-comments-btn{display:flex;align-items:center;gap:.5rem;background:#667eea;color:#fff;border:none;padding:.5rem 1rem;border-radius:6px;font-size:.9rem;font-weight:500;cursor:pointer;transition:all .2s ease}.view-comments-btn:hover{background:#5a6fd8;transform:translateY(-1px)}.comment-icon{width:16px;height:16px}.comments-list{display:flex;flex-direction:column;gap:1rem}.comment-item{background:#f8f9fa;border-radius:8px;padding:1rem;border-left:4px solid #667eea}.comment-header{display:flex;align-items:center;gap:1rem;margin-bottom:.5rem;font-size:.9rem}.commenter-name{font-weight:600;color:#2c3e50}.comment-role{background:#e3f2fd;color:#1976d2;padding:.2rem .5rem;border-radius:12px;font-size:.75rem;font-weight:500}.comment-date{color:#6c757d;margin-left:auto}.comment-content{color:#495057;line-height:1.5}.no-comments{text-align:center;padding:2rem;color:#6c757d}.no-comments-icon{width:48px;height:48px;margin:0 auto 1rem;opacity:.5}@media(max-width:768px){.ticket-lookup{padding:1rem}.lookup-container{padding:1.5rem}.lookup-header h1{font-size:2rem}.search-input-group{flex-direction:column;gap:1rem}.search-input,.search-btn{width:100%}.ticket-header{flex-direction:column;gap:1rem;text-align:center}.ticket-content{padding:1rem}.info-item{flex-direction:column;align-items:flex-start;gap:.5rem}.info-item label{min-width:auto}.comments-header{flex-direction:column;gap:1rem;align-items:stretch}.view-comments-btn{justify-content:center}.public-nav{flex-direction:column;gap:.5rem}.nav-link{justify-content:center;width:100%}}.btn-danger{background:#dc3545;color:#fff;border:none;padding:.75rem 1.5rem;border-radius:6px;font-weight:500;cursor:pointer;transition:all .3s ease;display:flex;align-items:center;gap:.5rem}.btn-danger:hover{background:#c82333;transform:translateY(-1px)}.btn-danger:active{transform:translateY(0)}.btn-secondary{background:#6c757d;color:#fff;border:none;padding:.75rem 1.5rem;border-radius:6px;font-weight:500;cursor:pointer;transition:all .3s ease}.btn-secondary:hover{background:#545b62;transform:translateY(-1px)}.btn-secondary:active{transform:translateY(0)}.departments-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(400px,1fr));gap:1.5rem;margin-top:1.5rem}.department-card{background:#fff;border-radius:12px;box-shadow:0 4px 6px #0000001a;border:1px solid #e9ecef;overflow:hidden;transition:all .3s ease}.department-card:hover{transform:translateY(-2px);box-shadow:0 8px 15px #00000026}.dept-header{background:#e9ecef;color:#fff;padding:1rem 1.5rem;display:flex;justify-content:space-between;align-items:center}.dept-header h3{margin:0;font-size:1.25rem;font-weight:600;color:#000}.dept-actions{display:flex;gap:.5rem}.dept-actions .btn-icon{background:#e9ecef;border:1px solid rgba(255,255,255,.3);color:#fff;padding:.5rem;border-radius:6px;transition:all .3s ease}.dept-actions .btn-icon:hover{background:#ffffff4d;transform:scale(1.05)}.dept-details{padding:1.5rem}.dept-section{margin-bottom:1.5rem}.dept-section:last-child{margin-bottom:0}.dept-section h4{margin:0 0 .75rem;color:#2c3e50;font-size:1rem;font-weight:600;border-bottom:2px solid #e9ecef;padding-bottom:.5rem}.dept-section p{margin:.5rem 0;color:#6c757d;font-size:.9rem;line-height:1.4}.dept-section strong{color:#495057;font-weight:600}.dept-metrics{background:#f8f9fa;padding:1rem 1.5rem;border-top:1px solid #e9ecef;display:flex;justify-content:space-around}.metric{text-align:center}.metric-label{display:block;font-size:.8rem;color:#6c757d;margin-bottom:.25rem;font-weight:500}.metric-value{display:block;font-size:1.1rem;color:#2c3e50;font-weight:600}@media(max-width:768px){.departments-grid{grid-template-columns:1fr;gap:1rem}.dept-header{flex-direction:column;align-items:flex-start;gap:.5rem}.dept-actions{width:100%;justify-content:flex-start}.dept-metrics{flex-direction:column;gap:.75rem}}.view-department-modal{max-width:600px;width:90%;max-height:80vh;overflow-y:auto}.view-department-modal .modal-footer{display:flex;gap:1rem;justify-content:flex-end;align-items:center;padding:1.5rem 2rem;border-top:1px solid #e9ecef;background:linear-gradient(135deg,#f8f9fa,#e9ecef);border-radius:0 0 12px 12px}.view-department-modal .modal-footer .btn-secondary{display:flex;align-items:center;justify-content:center;gap:.5rem;padding:.75rem 1.5rem;border-radius:8px;font-size:.95rem;font-weight:500;border:2px solid #6c757d;background:#fff;color:#6c757d;cursor:pointer;transition:all .2s ease;min-width:100px}.view-department-modal .modal-footer .btn-secondary:hover{background:#6c757d;color:#fff;transform:translateY(-1px);box-shadow:0 4px 8px #6c757d4d}.view-department-modal .modal-footer .btn-primary{display:flex;align-items:center;justify-content:center;gap:.5rem;padding:.75rem 1.5rem;border-radius:8px;font-size:.95rem;font-weight:600;border:none;background:linear-gradient(135deg,#3498db,#2980b9);color:#fff;cursor:pointer;transition:all .2s ease;min-width:140px;box-shadow:0 2px 8px #3498db33}.view-department-modal .modal-footer .btn-primary:hover{background:linear-gradient(135deg,#2980b9,#1f4e79);transform:translateY(-1px);box-shadow:0 4px 12px #3498db4d}.view-department-modal .modal-footer .btn-primary:active{transform:translateY(0);box-shadow:0 2px 6px #3498db33}.view-department-modal .modal-footer .btn-icon{width:16px;height:16px}@media(max-width:768px){.view-department-modal .modal-footer{flex-direction:column;gap:.75rem;padding:1rem 1.5rem}.view-department-modal .modal-footer .btn-secondary,.view-department-modal .modal-footer .btn-primary{width:100%;justify-content:center;min-width:auto}}.department-detail-container{padding:0}.department-detail-header{display:flex;align-items:center;gap:1rem;margin-bottom:2rem;padding:1.5rem;background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border-radius:8px}.department-icon{font-size:2rem;opacity:.9}.department-detail-info h2{margin:0 0 .5rem;font-size:1.5rem;font-weight:600}.department-status{margin:0;font-size:.9rem;opacity:.9}.department-detail-content{padding:0 1.5rem 1.5rem}.department-detail-content .detail-section{margin-bottom:2rem;background:#fff;border-radius:8px;padding:1.5rem;box-shadow:0 2px 8px #0000000d;border:1px solid #e9ecef}.department-detail-content .detail-section:last-child{margin-bottom:0}.department-detail-content .detail-section h4{margin:0 0 1.5rem;color:#2c3e50;font-size:1.2rem;font-weight:600;border-bottom:2px solid #e9ecef;padding-bottom:.75rem;display:flex;align-items:center;gap:8px}.department-detail-content .detail-section h4:before{content:"📋";font-size:1rem}.detail-item{display:flex;align-items:center;margin-bottom:1rem;padding:.75rem;background:#f8f9fa;border-radius:6px;border-left:4px solid #3498db;transition:all .2s ease}.detail-item:hover{background:#e9ecef;transform:translate(2px)}.detail-item:last-child{margin-bottom:0}.detail-label{font-weight:600;color:#495057;min-width:140px;flex-shrink:0;font-size:.95rem}.detail-value{color:#2c3e50;font-weight:500;flex:1;margin-left:1rem;word-break:break-word;font-size:.95rem}.status-active{background:#d4edda;color:#155724;padding:.25rem .5rem;border-radius:4px;font-size:.8rem;font-weight:500}.status-inactive{background:#f8d7da;color:#721c24;padding:.25rem .5rem;border-radius:4px;font-size:.8rem;font-weight:500}.ticket-assignment-modal .modal-content{max-width:700px;width:90%;max-height:90vh;overflow-y:auto;background:linear-gradient(145deg,#fff,#f8f9fa);border:1px solid #e9ecef;box-shadow:0 25px 50px #00000026}.ticket-assignment-modal .modal-header{background-color:#1976d2;color:#fff;padding:25px 30px;border-radius:12px 12px 0 0;border-bottom:3px solid #1e7e34;position:relative;overflow:visible}.ticket-assignment-modal .modal-header h3{color:#fff;margin:0;font-size:1.5rem;font-weight:600;display:flex;align-items:center;gap:.5rem}.ticket-assignment-modal .modal-close{position:absolute;top:15px;right:15px;color:#d4edda;background:#fff3;border:none;border-radius:50%;width:40px;height:40px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .3s ease;z-index:15;pointer-events:auto}.ticket-assignment-modal .modal-close:hover{background:#ffffff4d;transform:scale(1.1)}.assignment-form{padding:30px}.ticket-assignment-modal .ticket-details{background:#f8f9fa;border-radius:12px;padding:20px;margin-bottom:25px;border:1px solid #e9ecef}.ticket-assignment-modal .detail-item{display:flex;align-items:center;gap:12px;padding:8px 0;border-bottom:1px solid #e9ecef}.ticket-assignment-modal .detail-item:last-child{border-bottom:none}.ticket-assignment-modal .detail-icon{color:#6c757d;width:18px;height:18px;flex-shrink:0}.ticket-assignment-modal .form-group{margin-bottom:25px}.ticket-assignment-modal .form-group label{display:flex;align-items:center;gap:8px;font-weight:600;color:#495057;margin-bottom:10px;font-size:1rem}.ticket-assignment-modal .input-icon{color:#6c757d;width:18px;height:18px}.ticket-assignment-modal select{width:100%;padding:12px 16px;border:2px solid #e9ecef;border-radius:8px;font-size:1rem;background:#fff;transition:all .3s ease}.ticket-assignment-modal select:focus{outline:none;border-color:#28a745;box-shadow:0 0 0 3px #28a7451a}.ticket-assignment-modal textarea{width:100%;padding:12px 16px;border:2px solid #e9ecef;border-radius:8px;font-size:1rem;min-height:100px;resize:vertical;font-family:inherit;transition:all .3s ease}.ticket-assignment-modal textarea:focus{outline:none;border-color:#28a745;box-shadow:0 0 0 3px #28a7451a}.ticket-assignment-modal .modal-actions{display:flex;gap:15px;justify-content:flex-end;margin-top:30px;padding-top:20px;border-top:1px solid #e9ecef}.ticket-assignment-modal .btn{padding:12px 24px;border:none;border-radius:8px;font-size:1rem;font-weight:600;cursor:pointer;transition:all .3s ease;display:flex;align-items:center;gap:8px}.ticket-assignment-modal .btn-primary{background:linear-gradient(135deg,#28a745,#20c997);color:#fff}.ticket-assignment-modal .btn-primary:hover{transform:translateY(-2px);box-shadow:0 8px 25px #28a7454d}.ticket-assignment-modal .btn-secondary{background:#6c757d;color:#fff}.ticket-assignment-modal .btn-secondary:hover{background:#5a6268;transform:translateY(-2px)}@media(max-width:768px){.ticket-assignment-modal .modal-content{width:95%;margin:20px}.ticket-assignment-modal .modal-header,.assignment-form{padding:20px}.ticket-assignment-modal .modal-actions{flex-direction:column}.ticket-assignment-modal .btn{width:100%;justify-content:center}}.quick-filters{display:flex;gap:8px;margin:16px 0;flex-wrap:wrap}.quick-filter-btn{padding:8px 16px;border:2px solid #e9ecef;background:#fff;color:#6c757d;border-radius:20px;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s ease;white-space:nowrap}.quick-filter-btn:hover{border-color:#66bcea;color:#66bcea;background:#f8f9ff}.quick-filter-btn.active{background:#66bcea;border-color:#66bcea;color:#fff}.quick-filter-btn.active:hover{background:#5aa8d1;border-color:#5aa8d1}.filters-section{background:#fff;padding:20px;border-radius:12px;box-shadow:0 2px 8px #0000001a;margin-bottom:20px}.attachment-item{display:flex;align-items:center;gap:12px;padding:12px;background:#f8f9fa;border:1px solid #e9ecef;border-radius:8px;margin-bottom:8px;transition:all .2s ease}.attachment-item:hover{background:#e9ecef;border-color:#dee2e6}.attachment-icon{color:#6c757d;width:20px;height:20px;flex-shrink:0}.attachment-info{flex:1;display:flex;flex-direction:column;gap:2px}.attachment-name{font-weight:500;color:#2c3e50;font-size:14px}.attachment-size{font-size:12px;color:#6c757d}.download-btn{display:flex;align-items:center;justify-content:center;width:32px;height:32px;background:#3498db;color:#fff;border:none;border-radius:6px;cursor:pointer;transition:all .2s ease;flex-shrink:0}.download-btn:hover{background:#2980b9;transform:translateY(-1px)}.download-icon{width:16px;height:16px}.staff-dashboard .filters-section{display:flex;align-items:center;gap:15px;flex-wrap:wrap}.staff-dashboard .search-filter{flex:1;min-width:250px;margin-bottom:0}.staff-dashboard .filter-group{min-width:150px;margin-bottom:0}.staff-dashboard .clear-filters-btn{margin-left:auto;white-space:nowrap}.search-filter{position:relative;margin-bottom:16px}.search-filter input{width:100%;padding:12px 16px 12px 48px;border:2px solid #e9ecef;border-radius:8px;font-size:16px;transition:border-color .2s ease}.search-filter input:focus{outline:none;border-color:#66bcea;box-shadow:0 0 0 3px #66bcea1a}.search-icon{position:absolute;left:16px;top:50%;transform:translateY(-50%);color:#6c757d;width:20px;height:20px}.dropdown-filters{display:flex;gap:16px;flex-wrap:wrap;margin-bottom:16px}.filter-group{display:flex;align-items:center;gap:8px;min-width:200px}.filter-group select{flex:1;padding:10px 12px;border:2px solid #e9ecef;border-radius:6px;font-size:14px;background:#fff;cursor:pointer;transition:border-color .2s ease}.filter-group select:focus{outline:none;border-color:#66bcea}.filter-icon{color:#6c757d;width:18px;height:18px;flex-shrink:0}.clear-filters-btn{padding:10px 20px;background:#f8f9fa;border:2px solid #e9ecef;color:#6c757d;border-radius:6px;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s ease}.clear-filters-btn:hover:not(:disabled){background:#e9ecef;border-color:#dee2e6;color:#495057}.clear-filters-btn:disabled{opacity:.5;cursor:not-allowed}.filter-results{margin-bottom:16px;padding:12px 16px;background:#f8f9fa;border-radius:6px;border-left:4px solid #66bcea}.filter-results p{margin:0;color:#6c757d;font-size:14px}.filter-active{color:#66bcea;font-weight:500}@media(max-width:768px){.quick-filters{gap:6px}.quick-filter-btn{padding:6px 12px;font-size:13px}.dropdown-filters{flex-direction:column;gap:12px}.filter-group{min-width:auto}.filter-group select{width:100%}}.charts-section{margin-top:2rem}.charts-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(400px,1fr));gap:1.5rem;margin-bottom:2rem}.chart-card{background:#fff;border-radius:12px;padding:1.5rem;box-shadow:0 4px 6px #0000000d;border:1px solid #e5e7eb;transition:all .3s ease}.chart-card:hover{box-shadow:0 8px 25px #0000001a;transform:translateY(-2px)}.chart-card.full-width{grid-column:1 / -1}.chart-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem;padding-bottom:1rem;border-bottom:1px solid #e5e7eb}.chart-header h3{font-size:1.25rem;font-weight:600;color:#1f2937;margin:0}.chart-container{height:300px;margin-bottom:1rem}.chart-summary{display:flex;gap:1rem;flex-wrap:wrap}.summary-item{display:flex;align-items:center;gap:.5rem;font-size:.875rem}.summary-label{color:#6b7280;font-weight:500}.summary-value{font-weight:600;color:#1f2937}.summary-value.open{color:#ef4444}.summary-value.resolved{color:#10b981}.summary-value.total,.summary-value.created{color:#3b82f6}.summary-value.logins{color:#6366f1}.summary-value.creations{color:#10b981}.summary-value.updates{color:#f59e0b}.summary-value.rate{color:#8b5cf6}.ticket-status-chart .chart-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:1rem;margin-top:1rem}.stat-item{display:flex;align-items:center;gap:.5rem;padding:.5rem;background:#f9fafb;border-radius:6px}.stat-color{width:12px;height:12px;border-radius:50%}.stat-label{font-size:.875rem;color:#6b7280;flex:1}.stat-value{font-weight:600;color:#1f2937}.department-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1rem;margin-top:1rem}.dept-stat-item{padding:1rem;background:#f9fafb;border-radius:8px;border-left:4px solid #3b82f6}.dept-name{font-weight:600;color:#1f2937;margin-bottom:.5rem;display:block}.dept-metrics{display:flex;flex-direction:column;gap:.25rem}.metric{font-size:.875rem;color:#6b7280}.metric.open{color:#ef4444}.metric.resolved{color:#10b981}.metric.rate{color:#8b5cf6}.trends-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:1rem;margin-top:1rem}.trend-item{display:flex;align-items:center;gap:.75rem;padding:1rem;background:#f9fafb;border-radius:8px}.trend-icon{font-size:1.5rem}.trend-info{display:flex;flex-direction:column}.trend-label{font-size:.875rem;color:#6b7280;margin-bottom:.25rem}.trend-value{font-weight:600;color:#1f2937;font-size:1.125rem}.overall-compliance{text-align:center}.compliance-score{font-size:2rem;font-weight:700;margin-bottom:.25rem}.compliance-status{font-size:.875rem;font-weight:500;text-transform:uppercase;letter-spacing:.05em}.sla-details{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1rem;margin-top:1rem}.sla-detail-item{padding:1rem;background:#f9fafb;border-radius:8px}.sla-priority{display:flex;align-items:center;gap:.5rem;margin-bottom:.75rem}.priority-indicator{width:12px;height:12px;border-radius:50%}.priority-name{font-weight:600;color:#1f2937}.sla-metrics{display:flex;flex-direction:column;gap:.5rem}.metric-row{display:flex;justify-content:space-between;align-items:center}.metric-label{font-size:.875rem;color:#6b7280}.metric-value{font-weight:600;color:#1f2937}.metric-value.breach{color:#ef4444}.sla-summary{display:flex;justify-content:space-between;align-items:center;margin-top:1rem;padding:1rem;background:#f3f4f6;border-radius:8px}.activity-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:1rem;margin-top:1rem}.activity-item{display:flex;align-items:center;gap:.75rem;padding:1rem;background:#f9fafb;border-radius:8px}.activity-icon{font-size:1.5rem}.activity-info{display:flex;flex-direction:column}.activity-label{font-size:.875rem;color:#6b7280;margin-bottom:.25rem}.activity-value{font-weight:600;color:#1f2937;font-size:1.125rem}.recent-activity-section{margin-top:2rem}.recent-activity-section .chart-card{max-width:100%}.recent-activity-section .activity-list{max-height:400px;overflow-y:auto}@media(max-width:768px){.charts-grid{grid-template-columns:1fr;gap:1rem}.chart-container{height:250px}.chart-summary{flex-direction:column;gap:.5rem}.summary-item{justify-content:space-between}.sla-summary{flex-direction:column;gap:.5rem;text-align:center}.trends-stats,.activity-stats{grid-template-columns:1fr}}.sla-loading-text{display:flex;align-items:center;gap:6px;color:#6c757d;font-style:italic;margin-top:8px;font-size:.85rem}.sla-info-text{display:flex;align-items:center;gap:6px;color:#28a745;margin-top:8px;font-size:.85rem;font-weight:500}.sla-loading-text .inline-icon,.sla-info-text .inline-icon{width:14px;height:14px}.sla-tooltip-container{position:relative;display:inline-block;margin-left:8px}.sla-tooltip-trigger{cursor:pointer;font-size:16px;opacity:.7;transition:all .3s ease;display:inline-block;animation:pulse 2s infinite}.sla-tooltip-trigger:hover{opacity:1;transform:scale(1.1)}.sla-tooltip{position:absolute;bottom:100%;left:50%;transform:translate(-50%);background:#2c3e50;color:#fff;padding:12px 16px;border-radius:8px;font-size:.85rem;min-width:280px;box-shadow:0 4px 20px #00000026;opacity:0;visibility:hidden;transition:all .3s ease;z-index:1000;margin-bottom:8px}.sla-tooltip:after{content:"";position:absolute;top:100%;left:50%;transform:translate(-50%);border:6px solid transparent;border-top-color:#2c3e50}.sla-tooltip-container:hover .sla-tooltip{opacity:1;visibility:visible;transform:translate(-50%) translateY(-4px)}.sla-tooltip-header{display:flex;align-items:center;gap:8px;margin-bottom:10px;padding-bottom:8px;border-bottom:1px solid rgba(255,255,255,.2)}.tooltip-icon{width:16px;height:16px;color:#3498db}.sla-tooltip-content{display:flex;flex-direction:column;gap:8px}.sla-definition{display:flex;align-items:flex-start;gap:8px}.sla-term{font-weight:600;color:#3498db;min-width:35px;flex-shrink:0}.sla-explanation{color:#ecf0f1;line-height:1.4}@keyframes pulse{0%{transform:scale(1)}50%{transform:scale(1.05)}to{transform:scale(1)}}@media(max-width:768px){.sla-tooltip{min-width:250px;left:0;transform:none}.sla-tooltip:after{left:20px;transform:none}.sla-tooltip-container:hover .sla-tooltip{transform:translateY(-4px)}}
